Receptionist

Job Description

Job Description

We are looking for a detail-oriented Receptionist to support daily front-desk operations for a contract position based in Kalamazoo, Michigan. This role serves as the first point of contact for visitors and callers, helping create an organized and welcoming office environment. The ideal candidate brings nonprofit, legal, healthcare, behavioral health, or other client-facing environments serving vulnerable populations experience. Preference for at least 2 years of relevant experience, strong communication skills, and the ability to manage multiple tasks with accuracy, empathy and professionalism.

Responsibilities:

• Welcome guests, employees, and vendors while maintaining a courteous and organized front-desk presence.

• Handle incoming phone calls efficiently, direct inquiries to the appropriate team members, and take accurate messages when needed.

• Coordinate visitor check-in procedures and ensure reception and common areas remain organized and presentable.

• Provide administrative support such as scheduling, filing, data entry, and basic office coordination tasks.

• Respond to routine questions and assist with general office requests in a timely manner.

• Monitor front-office activity and help maintain smooth day-to-day communication across departments.nonprofit, legal, healthcare, behavioral health, or other client-facing environments serving vulnerable populations.

• At least 2 years of experience in a receptionist, front-desk, or customer-facing administrative role.
• Demonstrated ability to manage inbound calls with clear and courteous communication.
• Strong interpersonal skills with the ability to interact effectively with visitors, staff, and external contacts.
• Solid organizational skills and the ability to handle multiple priorities in a fast-paced environment.
• Basic proficiency with standard office software and general administrative tools.
• Dependable work habits, attention to detail, and a detail-oriented demeanor at all times.