Technical Support Project Coordinator

Job Description

Job Description

Role: Technical Support Project Coordinator
Location : Naperville, IL
Rate : $24.00-28.00/hour W2

We are seeking Project Coordinators to support large-scale technology deployment and installation projects across multiple customer locations. This role serves as the primary coordination point between field technicians, project teams, engineers, and operational stakeholders during active overnight installation events. The ideal candidate will be highly organized, detail-oriented, and comfortable managing multiple installations simultaneously in a fast-paced environment. This position requires real-time monitoring of field activities, validating installation progress, reviewing documentation and site photos, coordinating communications, and ensuring projects move efficiently from installation through completion.

Key Responsibilities

• Coordinate and monitor active field installation projects during overnight deployment windows.
• Serve as the primary point of contact for field technicians during scheduled installations.
• Manage multiple concurrent installations across different locations and time zones.
• Receive and track technician check-ins, project updates, installation verifications, and status communications.
• Review and validate site documentation, photographs, videos, and completion evidence submitted by field technicians.
• Monitor installation progress against project schedules and predefined milestones.
• Ensure project activities follow established processes, procedures, and documentation requirements.
• Escalate technical, operational, scheduling, or installation-related issues to the appropriate teams when needed.
• Coordinate handoff of completed installations to engineering and project teams for final review and approval.
• Maintain accurate project records, status updates, and ticket documentation throughout the installation lifecycle.
• Track open tasks and ensure timely completion, documentation, and ticket closure.
• Provide consistent communication to project stakeholders regarding installation status, risks, and completion progress.
• Support continuous improvement of project coordination processes and operational workflows.

Required Qualifications

• 2–4 years of Project Coordination, Technical Coordination, or Implementation Coordination experience.
• Experience supporting technology deployments, field operations, telecommunications, network infrastructure, or installation-based projects.
• Strong organizational and multitasking skills with the ability to manage several active projects simultaneously.
• Exceptional attention to detail and documentation accuracy.
• Ability to work effectively in a fast-paced, high-volume operational environment.
• Strong verbal and written communication skills.
• Experience providing real-time coordination and support to field personnel.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Ability to adapt quickly to changing priorities and project requirements.

Preferred Qualifications

• Experience supporting network infrastructure, telecommunications, or field installation projects.
• Familiarity with ticketing systems, project tracking tools, and implementation workflows.
• Experience working with wireless networking equipment or network deployments.
• Exposure to Meraki devices and related technologies.
• Experience coordinating projects involving multiple technicians and site locations.

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