Director of Operations

Description Job Overview: The Operations Manager is to assist the Property Manager in the day‑to‑day operations of the Association. During the day shift, the Operations Manager oversees the status of deliveries, construction, moves and other issues that need constant monitoring. During the evening shift, the Operations Manager ensures all contractors are off the property by 5 p.m. (checking all related common hallways for construction debris), retrieves packages from Receiving for residents, relieves the Front Desk Manager as needed, assists all residents with issues that do not require the Property Manager’s involvement, regularly walks the property checking all areas to ensure proper operation and safety, and investigates/reports any incidents that may occur during the shift. The Operations Manager is responsible for notifying the Property Manager and Maintenance Supervisor whenever a mechanical malfunction or emergency occurs. Your Responsibilities All employees are required to check in with the Property Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning. While on duty or on the property, all employees must be in full uniform and maintain a neat appearance (identification badges always displayed). All employees must be courteous and respectful to fellow employees, residents, and guests. All employees must contact the Management Office if they are late or absent. All employees must maintain their assigned areas in a neat and safe manner and adhere to all safety procedures; any safety issues must be brought to the Property Manager immediately. All employees must attend the mandatory bi‑monthly staff meeting. Supervise all moves, deliveries, and check the status of all unit owner construction, ensuring that everything proceeds smoothly according to the Association’s regulations and reporting any damage to common areas immediately to the Property Manager. Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following regulations. Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; refer all questions that cannot be handled to the Management Office for further assistance. Retrieve packages for residents from the Receiving Office after normal Receiving Hours or when the Receiving Clerk is busy; follow proper procedures regarding the release of packages. Relieve the Receiving Clerk as needed. Relieve the Front Desk Manager as needed. Monitor the Valet Personnel, ensuring compliance with the Association’s guidelines for vehicular traffic in the garage and on the Valet ramp. At the beginning and end of each shift, check the Fire Alarm Panel to ensure it is fully operational; report any troubles in writing to the Property Manager immediately. Assist the Property Manager and Administrative Assistant as needed. Respond to any mechanical, medical or police emergencies and assist as necessary. Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report. Ensure proper relief before the end of the shift; if the relieving Operations Manager or roving security officer (on 3rd shift) does not report to work on time, the on‑duty Operations Manager must stay on duty until relief arrives. Skills & Qualifications Minimum of a high school diploma; CPR certification is desirable. Strong managerial background; experience as a manager of property or building operations—staff and service contracts, resident retention, and resident improvements—is preferred. Strong working knowledge of customer‑service principles and practices. Strong interpersonal skills. Proficiency and working knowledge of Microsoft Office applications. Multiple language fluency preferred. Physical Requirements Must lift up to 50 lbs.; standing, sitting, walking and occasional climbing. Required to work at a personal computer for extended periods and talking on the phone for extended periods. Ability to detect auditory and/or visual emergency alarms. On‑call 24/7; ability to work extended/flexible hours and weekends based on project requirements. Driving when necessary. Ability to respond to emergencies in a timely manner. Supervisory Responsibilities Front desk staff Schedule Thursday – Monday 9 a.m.–6 p.m. What We Offer As a full‑time non‑exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, and vision. You will also be eligible for time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Compensation: $75,000 annually Disclaimer The above information is designed to indicate the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Management may assign or reassign schedules, duties, and responsibilities for this job at any time. #J-18808-Ljbffr FirstService Residential