Coordinator, Visitor Services

Coordinator, Visitor Services

9/11 Memorial & Museum

Financial District, 180 Greenwich St

Base pay starts at $24.20/hr

Job Requirements:

• Accurately handles cash, processing of credit cards and vouchers and follow all financial policies.
• Arrives to work on time and works the scheduled shifts.
• Must be able to work weekends (both Saturday and Sunday) and a flexible work schedules including mornings and evening shifts.
• Adheres to uniform guidelines for all locations.
• Follows cell phone guidelines.
• Maintains a professional, safe and secure environment for guests and staff.

Essential Functions:

• Support management team with Back of House tasks (BOH)
• Monitor and track department inventory both front of house and back of house.
• Work with VS Managers to fulfill office supply (BOH) orders.
• Handle monthly uniform dry cleaning process.
• Develop systems to maintain functionality in the Visitor Services office, the Visitor Services Locker Rooms and any other Visitor Services staff or storage spaces.
• Prepare daily information for pre-shift meetings, including but not limited to staffing rosters, talking points, and slides.
• Assist with project management of other VS initiatives.
• Assist VS Supervisors as needed.
• With guidance from VS Managers, create monthly associate communication.
• Work with VS management to track new associates through on-boarding process.
• Update Auditorium & Audio Guide tracking sheets.
• Prepare new hire packets.
• Receive mail and packages in corporate office for Visitor Services department.
• Assists with special events including event setup, breakdown.
• Time manage to ensure projects are finished on a timely basis.
• Handles a large variety of complex tasks and prioritize workflow in a fast-paced indoor and outdoor environment.
• Documents & reports incidents, as needed.
• Performs other duties, as needed.

Required Support For Organizational Events:

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as necessary.
• Assist with other special projects and events in support of the 9/11 Memorial and Museum, as necessary.

Qualifications:

• Associates degree preferred or equivalent relevant experience.
• Strong written and oral communication skills.
• Customer service and/or project management experience preferred.
• Must have strong analytical and computer skills with emphasis on Microsoft office.
• Previous visitor services experience.
• Ability to take responsibility and act with authority and accountability.
• A willingness to work non-traditional hours, think independently, take initiative, and meet deadlines.
• Well-organized, attentive to detail, ability to resolve conflicts, experience with team-building and motivational activities, and a professional and flexible manner.
• Ability to interact well with a wide range of people and personalities of all levels within and outside the Memorial & Museum.
• Experience with different cultures and foreign language are preferred.
• Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.

Location:

9/11 Memorial & Museum is hiring for a Coordinator, Visitor Services Position in Financial District, New York City.