Banquet Houseman - Embassy Suites Downtown GR

Job Description

Job Description

Embassy Suites Downtown Grand Rapids is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come and enjoy a fun filled career in the Hospitality Industry!

* Shift: Varies;  Must be available weekends

* Status: Part time/On call 

* Wage: Starts at: $18/hour

* Position can be used as a paid internship

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement and professional growth opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:
Responsible for assisting in service, set up, and clean-up of all banquet functions while following local health department standards, Suburban Inns’ Core Values, and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.
Essential Functions:

• Report to work in professionally appropriate attire, presented neat and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Ensures that all banquet public space is maintained and presentable for the guests.
• Ensures that all of the banquet space is clean and maintained including service corridors and areas, suites, and/or any area of the hotel where a banquet function is held.
• Ensures public space/rooms set up is done according to event and Banquet Event Orders (chairs, cloths, equipment, etc.).
• Responsible for organizing and maintaining storage areas.
• Maintain organization and cleanliness of banquet equipment
• Immediately responds to any potentially dangerous conditions, i.e, wet floor
• Ensures cleanliness and maintenance of work areas.
• Move/relocate furniture, equipment, supplies, etc.
• Maintain security of equipment, keys, and supplies issued each day
• Clean up venue after event ends and assist with inventory, food storage and other closeout tasks
• Follow all Suburban Inns processes and brand standards
• Exhibit regular and recurrent attendance records     
• Other duties as requested by management

Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs

Uniform and Appearance Guidelines: 
Uniform:  Uniform shirt and nametag provided, Suburban Inns approved pants and close-toed, non-slip shoes are the responsibility of the team member.
Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor. 
We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.  More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

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