Customer Service Receptionist

Job Description

Job Description

· Plan and execute customer service activities which support client’s B2C business

· Communicate with transportation companies to ensure that collections occur as scheduled

· Responsible for quality control of shipments going out against KPIs

· Use the appropriate process and procedures in regard to shipment loss/damage investigations and write up of final report

· Take any reasonable action necessary to carry out the responsibilities of the position, so long as it is consistent with established company policy and sound business judgment

Summary

The primary function of the CSR – Wholesale is responsibility for overseeing a wide variety of functions related to the routing of B2B shipments.

· Understanding and utilizing routing guides and online portals to correctly schedule transportation

· Following up with transportation providers to ensure timely pick-ups

· Updating our client on the status of all orders

· Primary focal point for our client with any questions or requests

Essential Job Duties include but not limited to:

· Support daily customer service functions including: Updating clients on the status of all orders, satisfying external shipping requirements and ensuring all queries are answered timely.

· Ensuring accuracy of shipments and supporting documentation and verifying that correct information is entered into WMS

· Scheduling of outbound transportation

· Ensuring inventory transactions are accurately logged into WMS and supporting cycle counts and reconciliation activities. Accurate data entry processing for WMS

· Make adjustments for changing priorities caused by rush orders, product availability, shipping delays

· Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance

· Support the development of departmental work instructions for all tasks

· Interpreting company policies to workers and enforcing safety regulations

· Support leadership to accomplish goals and arrange a process to complete and communicate goal information to warehouse staff

· Perform any other duties assigned by business management

Job Qualifications and Skills

Preferred skills and qualifications.

· High school diploma, GED certificate, or evidence of similar skills

· Must have 2-3 years retail compliance & routing experience

· Must be able to pass background screening for TSA requirements

· Experience using a Warehouse Management Systems (WMS) is preferred and 3PL Central knowledge is desired

· Transportation Management System (TMS) experience preferred

· Bi-lingual is desired, but not mandatory

· Ability to read and interpret documents such as safety rules, operating, and maintained instruction.

· Strong customer service skills

· Ability to think and respond quickly and adjust schedules and operating plans in response to unforeseen needs

· Excellent organizational skills and attention to detail

· Proficiency in MSWord, Excel, Outlook

· Ability to work well in flexible, dynamic and fast paced E-commerce/Retail warehouse

· Proactive and self-starting team player

· Punctuality and reliability – Hours are 9:00am – 5:30pm Monday-Friday

Physical Requirements

o Must be able to remain standing for long periods of the work day

o Move around the warehouse facility to process inventory counts

o Repeated twisting at the torso while lifting and pulling inventory from shelves;

o Must not be functionally hearing impaired

o Must have 20/20 correctable vision and ability to distinguish the colors of company signage and labels

· Mental

o Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must be able to communicate direction and ideas in a clear and concise manner.

· Working Conditions

o Warehouse conditions; some heat and cold, but not extreme. Moderate noise including forklift machine and agent truck engines.