Merchant Onboarding Specialist

Description

Merchant Onboarding Specialist

Alternative Horizons Group | West Palm Beach, FL (On-Site)

Pay: $70,000 - $75,000 per year

Type: Full-time

About Alternative Horizons Group

We don't just process payments. We protect businesses. If you're the kind of person who runs toward problems instead of around them, keep reading.

The Opportunity

We need a Merchant Onboarding Specialist to own the process from the moment a merchant says "yes" through processor approval. You'll run live onboarding calls with business owners, collect and validate business documents, prepare and submit applications to processor partners, and manage the underwriting process until the merchant is approved and ready to go live.

This is the highest-leverage role in the pipeline. Every deal that stalls between commitment and approval is revenue that dies on the vine. Your speed, accuracy, and merchant communication directly determine how fast we develop.

You are not in sales. You are not in customer service. You are the bridge between a merchant's verbal commitment and their first live transaction. You own that bridge.

What Success Looks Like

First 30 Days (You Watch, We Do) Shadow 15-20 live onboarding calls to learn the process, the systems, and the merchant types. Study the gold standard call recordings. Learn the document requirements by entity type (LLC, corporation, sole proprietorship). Get comfortable with Onboarding Hub, IRIS CRM, and PandaDoc. Submit your first 3-5 applications with oversight. Give daily end-of-day reports covering wins, challenges, and what you'd improve.

60 Days (We Do Together): Handle routine onboarding calls with oversight and post-call review. Independently prepare and submit clean application packages for straightforward merchants (single-owner LLC, standard hemp/CBD). Manage stipulation responses with minimal guidance. Begin handling your own follow-up cadence for outstanding documents. Process 8-10 merchant applications end-to-end.


90 Days (You Do, We Watch) Independently run onboarding calls for all standard merchant types. Submit clean packages with no oversight needed. Handle underwriting liaison work independently. Know when to escalate (complex entity structures, unusual compliance situations, pricing questions) and when to solve it yourself. Process 12-15 merchant applications per month. Contribute to process improvement - if you find a gap, you document it and propose a fix.

Core Values

These aren't wall decorations. They're how we operate, how we hire, and how we evaluate performance.

Run Through The Storm When obstacles appear, we charge forward - not around them. We face challenges with an unshakeable belief that solutions exist, and we have the tenacity to find them. We embrace "we'll figure it out" as a real strategy because it is one.

Own Your Outcomes. We take full accountability for attitude, effort, and preparation. When something goes wrong, we focus energy on solutions, not circumstances. We follow the 1-3-1 rule: when you bring a problem, bring three possible solutions and your recommendation. We don't dump problems on other people's desks without having tried to solve them first.

Compound Value: Every interaction makes the relationship stronger. Every problem solved becomes documented knowledge. Every client success becomes proof for the next client. We don't just process transactions - we compound value for merchants, for the team, and for ourselves. Excellence scales through systems, not heroics. If you solve it once, document it so nobody has to solve it again.

Growth Path

Junior Merchant Onboarding Specialist - Learn the process, master the systems, build accuracy. Merchant Onboarding Specialist - Own the process, handle all merchant types independently. Senior Merchant Onboarding Specialist - Train new hires, handle complex/high-value deals, optimize processor relationships.


Merchant Operations Manager - Oversee boarding and post-approval operations as the company scales.

Every hire matters. Every role has a clear growth path. We invest in continuous learning because your ceiling is our ceiling.

Compensation and Benefits

Base Salary: $70,000 - $75,000 per year (depending on experience)

Benefits:

• 10 days combined PTO and sick leave per year
• Birthday off when it falls on a scheduled workday
• Average of 17 company-designated holidays per year
• 3 weeks paid maternity/paternity leave
• Tax-free health reimbursement up to $6,450/year (individual) or $13,100/year (family) toward the health plan of your choice.
• 401(k) with 100% company match up to 4% of compensation (eligible after 90 days, immediate vesting)
• On-site role in downtown West Palm Beach

Interview Process

We move fast. A-players don't stay on the market long, and neither do we.

• Interview 1: Video Screening (30 minutes) - We'll talk about your background, how you handle problems, and whether your wiring matches what we need.
• Interview 2: In-Person Technical Assessment (30 minutes) - You'll work with real documents and show us how you think. No trick questions - just attention to detail and process thinking.
• Interview 3: In-Person Culture and Values (30 minutes) - Meet the team, talk about what you're building, and make sure this is the right fit for both sides.

Work Location: In person, West Palm Beach, FL

Responsibilities

$43

Qualifications

$44