Parking Operations Coordinator

Parking Operations Coordinator

About Us:

Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world. In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America. We're a tight-knit team of over 400 employees where accountability and collaboration are our guiding principles, and safety is our top priority. Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions. We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand's standards. Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role:

Are you ready to soar into a career where every day feels like a journey through the skies? As a member of our parking crew at Raleigh-Durham Airport, you'll be our trusted navigator in the bustling world of parking and transit operations.

Picture yourself as one of our parking facilities' friendly air traffic controllers, overseeing every entrance and exit with precision. You'll be the guardian of safety and security, ensuring that our parking facilities operate smoothly, and our car parks remain safe havens for travelers' vehicles.

But that's not all - you'll also be our passengers' co-pilot, guiding them through our online parking system and providing top-notch customer service. With the support of our Parking Operation Supervisors, you'll have all the tools and support you need to succeed as you chart your course through each shift.

So, if you're ready to embark on a thrilling adventure in airport parking support, buckle up and apply now to join our crew!

Compensation:

• Maximum - Based on experience
• Minimum - $21.40

What You'll Do:

• Answers and resolves customer service inquiries in person, or via intercom and telephone.
• Troubleshoots and performs equipment repairs and resetting.
• Provides various types of customer service including verifying payments, giving directions, answering questions, lost car assistance, and jumpstarts.
• While driving a company vehicle issues parking citations to customers illegally parked in the facilities.
• Handles high traffic periods including holiday traffic coming into and out of parking facilities.
• Investigates customer complaints and makes decisions regarding actions to be taken.

What You Need:

Education:

Required:

• High School Diploma or GED

Experience:

Required:

• 1 or more years of direct customer service

Licenses or Certifications:

Required:

• Valid NC Driver's License

Emergency/Weather Status
This position is considered Essential . This means this department and role are essential to operations and required to be on-site when there is an airport incident (emergency/weather).

Typical Work Hours:

• Ability to work rotating schedules through a 24-hour period.
• Training shifts include: 4 weeks @ 6AM - 2PM, 2 weeks @ 2PM - 10PM, and 2 weeks @ 10PM - 6AM before moving into a set schedule.
• Schedules are determined by a bid process and subject to change based on business needs.

Location:

• On-site RDU Airport Campus

RDU Benefits:

At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page.

A detailed job description will be provided during the recruitment screening process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.