FileNet Business Analyst

FileNet Business Analyst

Client is seeking an experienced and driven Senior Business Analyst to join our team in Burnaby, BC. The Senior Business Analyst (Sr. BA) brings extensive experience delivering complex business and technology solutions within large, enterprise environments. This role works closely with business and IT stakeholders to elicit and analyze requirements, assess business processes, and produce high-quality analysis artifacts that enable effective decision-making and successful solution delivery. The Sr. BA is a self-directed professional who thrives in fast-paced, multi-disciplinary environments and demonstrates strong leadership in facilitating discussions, resolving ambiguity, and guiding stakeholders toward well-defined, prioritized outcomes.

Key Responsibilities

Business Analysis & Requirements Management

• Lead end-to-end requirements elicitation, analysis, validation, and documentation for complex enterprise initiatives.
• Gather and document functional and non-functional requirements, including system-to-system integrations and interfaces.
• Translate business needs into clear, concise, and actionable requirements and specifications for development and configuration.
• Create and maintain business analysis deliverables using established methodologies, templates, and standards.

Process Analysis & Improvement

• Analyze current-state (As-Is) business processes using stakeholder input, existing documentation, and operational data.
• Design and document future-state (To-Be) processes to support improved efficiency, scalability, and business outcomes.
• Develop process maps, workflows, and supporting documentation to enable stakeholder understanding and adoption.

Stakeholder Engagement & Facilitation

• Engage a wide range of senior business and IT stakeholders to facilitate workshops, working sessions, and decision forums.
• Act as a trusted advisor, guiding stakeholders through complex analysis and trade-off discussions.
• Facilitate collaborative decision-making across business units, vendors, and technical teams.

Delivery Support & Reporting

• Support planning, estimation, and prioritization of work items, including scope, timelines, and dependencies.
• Track and communicate progress, risks, and issues to Application Leads, Business Leads, and project stakeholders.
• Produce status updates, progression reports, and analysis summaries as required.

Experience & Qualifications

Required

• 7+ years of progressive business analysis experience in large-scale, enterprise IT and business initiatives.
• Proven experience working in multi-disciplinary, matrixed delivery environments.
• Strong expertise in requirements management, business process modeling, and documentation practices.
• Some experience with IBM FileNet, or another Record Management / Enterprise Content Management (ECM) platform will be a huge plus.
• Exceptional written and verbal English communication skills, including facilitation and presentation.
• Demonstrated ability to organize complex information from multiple sources and produce succinct, high-quality deliverables.
• Ability to work independently while maintaining strong alignment with client and delivery leadership.

Preferred / Nice to Have

• Exposure to project management principles, delivery frameworks, and waterfall/agile/hybrid environments.
• Experience working with enterprise platforms (e.g., ServiceNow, ERP, CRM, or similar systems).
• Consulting or client-facing experience within large organizations.
• Familiarity with change management or operational readiness activities.

Key Competencies

• Strategic and analytical thinking
• Stakeholder influence and relationship management
• Facilitation and decision enablement
• Attention to detail with a strong focus on quality
• Adaptability in fast-paced, evolving environments

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.