Credit & Collections Specialist

My client is seeking a Credit & Collections Specialist responsible for the timely collection of customer payments, management of deductions, account reconciliation activities, and credit risk mitigation. This position plays a key role in maintaining healthy accounts receivable balances while providing professional customer service and collaborating with internal stakeholders to resolve payment issues.

Key Responsibilities

• Manage customer invoicing and support accurate, timely billing processes.
• Monitor accounts receivable aging and proactively collect outstanding balances.
• Communicate with customers regarding past due invoices, payment status, and deduction discrepancies.
• Investigate and resolve billing disputes, payment variances, and account reconciliation issues.
• Negotiate payment arrangements when appropriate and escalate complex collection matters as needed.
• Collaborate with sales, operations, and leadership teams to facilitate timely customer payments.
• Identify potential write-offs and recommend appropriate action.
• Analyze collection trends and recommend process improvements to reduce recurring issues.
• Review delinquent accounts and make recommendations regarding credit holds and order releases in accordance with company policies.
• Maintain accurate account records and collection documentation.

Qualifications

• Associate degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered.
• Minimum 4 years of experience in collections, accounts receivable, billing, deductions, or related functions.
• Strong understanding of accounting principles, billing processes, cash application, and collections procedures.
• Experience reconciling customer accounts and resolving payment discrepancies.
• Proficient with Microsoft Office, particularly Excel.
• Strong communication, negotiation, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Experience

• Business-to-business (B2B) collections experience.
• Experience working in a high-volume transaction environment.
• Knowledge of credit risk evaluation and deduction management.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.