Collections Specialist

Job Description

Job Description

Collections Specialist

Position Summary

Our client is seeking a detail-oriented Collections Specialist to manage a high-volume portfolio of business accounts and support cash flow objectives through effective collections practices. This role is responsible for monitoring outstanding receivables, resolving payment discrepancies, researching account issues, and building positive relationships with customers and internal stakeholders. The ideal candidate is organized, proactive, and experienced in managing high-volume collections within a fast-paced environment.

Key Responsibilities

• Manage a high-volume portfolio of customer accounts and follow up on outstanding balances.
• Conduct B2B collection activities through phone, email, and written correspondence.
• Review aging reports and prioritize collection efforts to reduce delinquent balances.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Reconcile customer accounts and maintain accurate account records.
• Collaborate with internal departments to support payment resolution and account maintenance.
• Monitor account activity and escalate collection concerns when appropriate.
• Maintain detailed collection notes and documentation.
• Identify opportunities to improve collection processes and cash flow performance.

Qualifications

• 3+ years of collections and/or accounts receivable experience.
• Proven experience managing high-volume B2B collections.
• Strong knowledge of aging reports, account reconciliations, and payment research.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Excellent communication, customer service, and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively in a deadline-driven environment.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™