Customer Service Representative - Property Management

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse. Your Role on the Team As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast‑paced, high‑volume environment. Your responsibilities include: Assisting residents in person or over the phone in a well‑mannered and professional way Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience Completing resident welcome calls and emails to help ensure a seamless move‑in experience Assisting in processing Public Housing Agency applications and communicating with the Housing Authority Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations Reviewing and working through all action items on applicable task list Qualifications High school or GED Proven experience in Property Management administration or customer service Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe; experience with property management software is helpful Professional verbal and written communication skills, problem‑solving skills, and an ability to handle advanced calls with a calm demeanor Compensation The salary range for this position is: $17.90 - $31.03 per hour, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws. Benefits Competitive pay and an annual bonus program for all associates Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays Health, dental, vision, and life insurance Long‑term and short‑term disability insurance 401(k) with company matching contributions Casual work environment and team events and gatherings Employee resource groups such as Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation Equal Opportunity Employment Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr