Customer Service Representative - Property Management

Role Overview As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. Responsibilities Assisting residents in person or over the phone in a well-mannered and professional way Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience Completing resident welcome calls and emails to help ensure a seamless move-in experience Assisting in processing Public Housing Agency applications and communicating with the Housing Authority Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations Reviewing and working through all action items on applicable task list Qualifications High school or GED Proven experience in Property Management administration or customer service Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor Salary Range The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws. Compensation and Benefits To attract and retain top talent, we offer competitive compensation and benefits, including: Annual bonus program Health, dental, vision, and life insurance Long-term and short-term disability insurance Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays 401(k) with company matching contributions Equal Employment Opportunity Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr