Helpdesk Engineer

Job Description

Fairfield County Hedge Fund is seeking a Support Analyst for their Client Services Technology team. The ideal candidate will excel in end-user focused support, providing top tier service and ensuring user satisfaction.

Responsibilities
• Client Services Support: Deliver enhanced top tier service, technical support, and follow through on technology related issues.
• Environment Support: Assist in supporting, troubleshooting, monitoring, and documenting the virtual, physical, and mobile endpoint environment as well as remote connectivity and other technologies.
• Issue Escalation: Properly triage and escalate issues to various technical groups and vendors.
• Project Participation: Participate in projects, including tracking and highlighting areas for improvement.
• On-Call Duty: Be available for on-call support as required.
Qualifications/Skills
Required:
• 2-5 years of experience with a proven track record of providing exceptional customer service and support.
• Experience using ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for managing and resolving support issues.
• Strong diagnosing and troubleshooting skills (Citrix, Windows 10/11, Office 365, Teams, Zoom).
• Knowledge of virtualized environments (Citrix, Nutanix, Azure Virtual Desktops, VMWare, HyperV).
• Microsoft 365 and Azure management and support experience.
• Experience with group policy management, AD, DHCP, DNS, and Windows directory permissioning.
• Basic understanding of networking concepts including VPNs, firewalls, and network topologies.
Preferred:
• Relevant certifications (e.g., Azure, CompTIA)
• Knowledge of software packaging and deployment.
• Experience managing and supporting a Citrix virtual environment and/or Nutanix infrastructure.
• Proficiency with managing persistent machines using Kace KBOX or another desktop management tool.
• Technology service experience in the financial services industry


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