Sales Account Manager

DescriptionKforce has a client that is seeking a Sales Account Manager in Frisco, TX.Summary:This position is central to our customer retention strategy, proactively engaging customers throughout their renewal lifecycle. Beyond simply processing transactions, you will serve as a primary point of contact, ensuring our customers not only continue to find value in our products but also discover new opportunities to grow with us.Your primary responsibilities will be to secure renewals and identify and act on opportunities to upsell and cross-sell. This requires a deep understanding of customer objectives, the ability to articulate our value proposition effectively, and a commitment to finding solutions that meet their evolving needs. The ideal candidate will be adept at navigating sales conversations and independently driving positive commercial outcomes for both the customer and the business.Responsibilities:* Manage the full renewal cycle, from initial communication to contract close; Proactively engage with customers to discuss upcoming renewals, address any concerns, and ensure a smooth, timely process* Actively listen to customer needs and challenges to identify and introduce additional products, services, or upgrades that will enhance their success and expand our footprint within their organization* Leverage strong sales acumen to guide customers through commercial discussions; Effectively position value, handle objections, and drive conversations toward outcomes that benefit both the customer and the business* Lead commercial discussions, including pricing negotiations, to secure renewals; Tactfully address and resolve any customer concerns or obstacles to ensure a successful outcomeRequirements* 2-5 years of experience in a renewals, account management, or inside sales role, preferably within a B2B, SaaS, or technology environment; A proven track record of retaining and growing customer accounts is essential* Demonstrated ability to navigate sales conversations with skill and confidence; Comfortable positioning value, identifying buying signals, handling objections, and guiding customers toward mutually beneficial outcomes* Strong verbal and written communication skills with a proven ability to negotiate and persuade customers toward a positive outcome* A strong commitment to customer satisfaction and a passion for building long-term relationships that drive mutual growth* Proficiency in Salesforce is required; Experience with call intelligence platforms (e.g., Gong or similar), scaled outreach tools, and account management or CRM systems is strongly preferred* Excellent organizational and time-management skills, with the ability to manage a high volume of tasks and deadlines while maintaining a focus on individual customer needs* Comfort operating in an environment where processes, tools, and strategies are being built and refined in real time; You see change as an opportunity, not a disruption, and you bring a solutions-oriented mindset to evolving workflows* Ability to take initiative in addressing customer needs and a proactive approach to managing responsibilities and achieving targets* Ability to collaborate effectively with internal teams to ensure a holistic approach to customer successJob TypeContractCompensation32 - $32