Founding Customer Success Manager US

Join to apply for the Founding Customer Success Manager US role at DeepIP .

About DeepIP

DeepIP is driving the transformation of Intellectual Property (IP) with AI-powered tools that enhance the efficiency and accuracy of IP professionals. By leveraging advanced AI technology, we help patent agents and attorneys streamline and accelerate the drafting of patent applications. Our journey is marked by rapid growth, an innovative product roadmap, and a passionate team that thrives on collaboration, learning, and taking ownership. If you’re ready to contribute to building the future of patent law, we invite you to join our mission.

About the Founding Customer Success Manager Opportunity

As our Founding Customer Success Manager, you will play a critical role in shaping the customer journey at DeepIP. You will be responsible for establishing strong relationships with our earliest customers, ensuring they realize maximum value from our AI-driven products, and acting as the bridge between our clients and our product, engineering, and sales teams.

Key Responsibilities

• Build deep, long-lasting trust with patent professionals and IP law firms adopting DeepIP’s AI-powered legal technology.
• Drive onboarding, training, and enablement for new and existing customers to ensure seamless integration and product understanding.
• Monitor customer engagement and proactively address issues to drive retention and satisfaction.
• Act as a voice of the customer and advocate for customers’ needs, collaborating closely with the product and engineering teams to relay insights and enhance user experience.
• Develop scalable processes, resources, and playbooks for customer success that can evolve as the company grows.
• Partner with sales and marketing to identify upsell opportunities and expand account value, supporting business growth.
• Capture, report, and analyze customer feedback to inform product roadmap prioritization.

What We’re Looking For

• 2+ years in a customer-facing onboarding, account management, or customer success role in a B2B SaaS environment (ideally LegalTech, IP, or AI-driven software).
• Demonstrated ability to manage complex customer relationships with educated and discerning audiences.
• Proactive, empathetic communicator who thrives on solving problems and driving measurable outcomes for clients.
• Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
• Passion for technology and willingness to become an expert in AI-powered legal solutions and patent workflows.
• Experience developing processes and documentation from scratch is a plus.
• Native or bilingual proficiency in English.

Why Join DeepIP

• Be a founding member and help build a high-impact customer success function from the ground up.
• Work at the intersection of AI, law, and innovation—help shape how patent professionals work worldwide.
• Environment that celebrates collaboration, ownership, and rapid learning—your voice and initiative will be valued.
• Competitive package, professional growth opportunities, and the chance to make a direct impact on clients and the broader innovation ecosystem.
• Flexible work arrangements and a supportive, inclusive company culture.

How to Apply

• Initial Conversation: Learn more about you, DeepIP, and the mutual fit.
• Team Interview: Meet with leadership team members.
• Practical Assessment: Demonstrate your customer success approach and strategy.
• Founders Interview: Discuss company vision, culture, and your career trajectory.

DeepIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, color, religion, national origin, protected veteran status, disability, or any other protected class.

Contact: Lola Morel Peycelon, Talent Partner – HR & Talent