Service Coordinator

Service CoordinatorThe Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.Core DutiesGaining knowledge of XPEL products; assisting customers with questions on XPEL products and servicesResponsible for the training and development of Service Coordinators and creating and updating "How to" documentsAssist with creating and maintaining installer schedules and scheduling of customer installsTrack order progress and communicate with customers accordinglyCheck-in vehicles and inspect for pre-existing damagesCreating estimates, invoicing and billingReporting and processing of RA's and payment creditsCollect Resale tax documents for all locationsProcess and train other Service Coordinators on Accounts ReceivableSupply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locationsCreate are review job lists for all locationsAssisting the Market Manager with administrative and office work as neededOccasionally helping to shuttle vehicles from one location to another (current driver license required)Basic QualificationsHigh School Diploma or GED18+ years old with 2 years of driving experienceMust have a current and valid driver's license with a clean driving recordMust meet insurability requirements under the company's motor vehicle insurance policy3+ years in a similar roleKnowledge of Excel, Word, Power Point and General Microsoft Office ApplicationsAbility to communicate professionally and effectivelyExcellent phone, interpersonal, and organizational skillsDemonstrates a sense of urgency and timelinessAbility to work independently with limited supervisionAbility to speak, read and write in EnglishXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.