Solutions Engineer

About AudioGraph AudioGraph is iHeartMedia's programmatic broadcast radio platform — the first scaled solution enabling agencies and advertisers to plan, buy, and measure broadcast radio inventory through the same programmatic workflows they use for digital audio, display, and video. It connects iHeart's 860+ stations and 150+ markets to the programmatic ecosystem via DSP integrations, audience‑based targeting, and automated measurement. Why This Role Exists AudioGraph is scaling its technical go‑to‑market operation. As demand grows across agency holding companies and mid‑market buyers, the team needs a Solutions Engineer who can own day‑to‑day deal support, execute campaign configurations with precision, and ensure every client interaction reinforces AudioGraph's reputation as the easiest way to buy broadcast radio programmatically. This role exists to increase the team's capacity to support more deals, faster without sacrificing quality. What You'll Do Sales Support & Deal Execution Support pre‑sale engagements by preparing technical materials, proposing deal parameters to meet client objectives, and building audience strategies aligned to agency buying workflows and KPIs. Own and maintain reusable pitch assets—technical one‑pagers, demo environments, objection‑handling docs, and ROI calculators—so sellers can move deals forward efficiently. Execute the standardized deal configuration process: audience strategy, market selection, measurement approach, and pricing structure—customizing templates for each opportunity. Participate in pitch meetings and RFP responses alongside senior team members; own specific technical sections of the narrative. Conduct recurring technical enablement sessions for sellers—workshops, deal clinics, and ad‑hoc coaching on how to position AudioGraph capabilities. Operational Excellence & Campaign Quality Ensure seamless handoffs between sales, ops, and client services—no client should feel like they're starting over with a new team at any stage. Maintain and improve internal documentation—playbooks, configuration guides, and troubleshooting resources—so the team operates from a shared, current knowledge base. Platform & Partner Integration Contribute to the product roadmap by documenting field‑level technical feedback and packaging it into clear, prioritized requirements. Participate in sprint reviews, beta testing, and partner integration testing for new platform capabilities. Own specific workstreams such as demo environment management, measurement vendor onboarding, or DSP integration support. Success Metrics Sellers rely on your materials and deal configurations to move opportunities forward without bottlenecks. Clients describe the AudioGraph buying experience as smooth and professional—from first call through wrap report. You own one or more workstreams end‑to‑end, and the team operates more efficiently because of it. What You'll Need 3–5 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising. Familiarity with the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP‑DSP integration patterns. Working knowledge of major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner support perspective. Hands‑on experience with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and basic troubleshooting. Familiarity with audience data concepts: identity graphs, data onboarding, clean rooms, and how audience segments flow through the programmatic pipe. Exposure to measurement and attribution methodologies (pixel‑based, exposure file, foot traffic, brand lift) and at least one vendor in the space. Ability to operate independently on defined workstreams and elevate effectively when complexity exceeds scope. Strong communication—comfortable presenting to agency teams and equally comfortable working through a technical issue with an engineer. What You'll Bring Respect for others and a strong belief that others should do the same. Experience with various technical disciplines and applications. Close attention to detail, following up until issues are resolved. Ability to multitask on a variety of critical projects. Ability to work independently while also collaborating with others. Strong communication skills, with the ability to convey moderately complex technical information within the team. Skills to recognize and solve frequently occurring problems. Analytical thinking. Resourcefulness and independent judgement. Compensation Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data. $88,000 – $110,000 Location Virtual, NY Position Type Regular Time Type Full time Pay Type Salaried Benefits Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A spirit day to encourage and allow employees to more easily volunteer in their community A 401(k) plan Employee Assistance Program (EAP) at no cost—services include telephonic counseling sessions, consultation on legal and financial matters, emotional well‑being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non‑Compete will be required for certain positions and as allowed by law. Our organization participates in E‑Verify. #J-18808-Ljbffr