Evening Shift Manager

Pay Rate: $75,927.33

Shift: 1:30pm - 10:00pm

Schedule: Friday - Tuesday (Off Tuesdays and Wednesdays)

Job Summary:

Administers all aspects of the custodian contract at assigned site for assigned shift. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Essential Functions:

• Complies with all Agency policies and procedures and follows contract specifications
• Establishes and maintains positive relationships with government facility staff
• Accepts service requests and with CA approval provides service based on agreement
• Manages the performance and time schedules of the supervisors responsible for the cleaning crews for assigned area and shift
• Assigns and oversees the accomplishment of project work given to supervisors
• Trains and inspects the work of supervisors to ensure their performance supports satisfactory completion of contract requirements
• Performs quarterly evaluations on supervisors to ensure satisfactory performance of contract requirements that the Project Manager and Chimes Human Resource Officer policies and procedures are adhered to
• Inspects work assigned to custodial staff to ensure it has been completed in accordance with prescribed schedules/time lines
• Observes, manages, and provides feedback to all staff to ensure accurate job completion
• Personally observes work performed during assigned shift
• Ensures shift work assignments meet or exceed contract requirements. Makes necessary changes in custodial staff/work force to complete all work assignments according to time lines and schedules
• Identifies sub-standard cleaning procedures, processes, and misuse of materials and assists in correcting any deficiencies found
• Takes necessary steps/action to improve the quality of work that is identified by MAA Inspectors or Reports as substandard/unsatisfactory and ensures that corrective actions taken to fix deficiencies
• Designs training programs and implements new/improved procedures to correct any deficiencies
• Trains supervisors on how to process personnel paperwork. Manages, reviews, edits, and if necessary, corrects the paperwork completed by supervisors as it relates to employees attendance, overall work performance, employee communications, incident reports, leave slips, return back to work issues, coordination of shift transfers, and any other paperwork that may be written during the course of the work day
• Ensures supervisors and other staff accurately complete and submit vital daily, weekly, and monthly reports required by either Chimes or MAA
• Assists with new employee onboarding to include time card & uniform requests and badging application
• Reviews and submits leave request daily
• Reviews time and attendance weekly
• Ensures all correspondence is quality reviewed before sending it to the Project Manager
• Ensures timely, accurate completion of evaluations and employee communications
• Implements and manages the inclement and emergency operational plans for shift
• Provides supervisors with SIDA rules/regulations, recent tenant information advisories, and news from the MAA regarding safety policies and procedures
• Disciplines supervisors and approves/disapproves the discipline actions taken for employees by supervisors after review with HR
• Complies with MAA’s rules for the site, security and safety guidelines and Chimes Rules For The Workplace and ensures other employees do the same
• Observes BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA) and ensure that all others follow the procedures
• Instructs supervisors on new and improved policies/procedures that support employee training, issuance of uniforms, incentives and process improvements for high end industrial janitorial projects for high traffic areas
• Reports equipment down time problems and provides the Project Manager / Equipment Manager with frequent status report on the use and condition of equipment for their specific shift/piers
• Ensures employees comply with the safety policies and procedures established by Chimes Human Resource Office/Training Office or Project Manager
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Complies with and ensures staff compliance with all building and security requirements
• Acts as supervisor, if back-up system fails
• Works cooperatively with HR to sustain employment for individuals with disabilities
• Passes and complies with CPR/First Aid training and OSHA training

Secondary Functions:

• Serves as a liaison with community agencies and job coaches to aid Chimes employees
• Assists in the planning and implementation of staff development programs
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to communicate effectively with employees and government staff
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to act with integrity and ethical standards in job performance
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements:

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential. This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at their

work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• High School diploma or equivalent
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Blood borne Pathogens

Experience:

• Two (2) years recent experience within the last four (4) years in directing cleaning type operations in a supervisory capacity for buildings of the approximate size and occupancy levels of the building to be cleaned under this contract.

Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes:

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Company Match
• Transportation Subsidy
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.