Senior Technology Manager - Asset & Configuration Management

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

• Partner with Product Owners and Configuration Managers to maintain CMDB data integrity.
• Drive compliance with CSDM-aligned service modeling standards
• Coordinate implementation and governance of Golden Configuration Standards.
• Monitor configuration compliance performance and configuration drift reporting.
• Review compliance findings and coordinate remediation activities.
• Track policy exceptions and risk acceptance approvals.
• Measure compliance performance against established targets

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders
• Accountable for team/program level resource and financial management; build and maintain teams through talent acquisition
• Facilitate performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills
• Ensure complete and accurate technology asset inventory across Network Services.
• Govern asset onboarding, ownership assignment, lifecycle management, and retirement activities.
• Validate inventory completeness against approved products and services.
• Monitor technology lifecycle, end-of-life, and end-of-support compliance.
• Escalate inventory gaps, ownership issues, and data quality deficiencies.
• Govern Configuration Item (CI) lifecycle management.
• Ensure CMDB relationships accurately represent network services, products, and infrastructure.
• Monitor CI completeness, ownership, support assignments, and service mappings

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

Process Management

• 3-5 years’ experience is Risk Identification and Assessments, Data quality control, and implementation

Asset Configuration Management

• 5 + years’ experience in Asset identification and Discovery practices
• 3-5 years’ experience in Configuration items definitions, attributes, and require business relationships for delivery
• 5+ years’ experience in Asset Lifecycle management procure to disposal including configuration verification and audits
• Experience with ServiceNow Asset Configuration Management Database

Desired Qualifications:

Governance Risk

• 5+ years’ experience is Bank of America Technology Policy, standards, and procedure specifically Compliance monitoring, reporting, and escalations.
• 3+ years’ experience is control testing and evidence collection of audits

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Virtualization

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)Pay and benefits informationPay range$135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.