Cloud Computing Specialist (ServiceNow - Customer Service Management )

Anveta

Please provide candidate with CMP Form and DOB.

New Position : Cloud Computing Specialist (ServiceNow - Customer Service Management )

LOCATION: New York, NY

Duration : 6 months

Hybrid - 3 days on site, 2 days remote. - 2, Broadway, NY, NY

EXPERIENCE LEVEL:8 years

C2C Rate: $58 -60/hr. C2C

REQUIRED QUALIFICATIONS:

- ServiceNow certification: CIS-CSM (Customer Service Management).

- 4-6 years hands-on ServiceNow admin/development; 2+ full CSM implementations.

- Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.

- Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.

- Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices.

- Architecture & data: SaaS/multi-tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.

- Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.

- Delivery excellence: ATF, versioning, release/change management, documentation.

- Education: Bachelor's in CS/IS/Engineering or equivalent experience.

- Professional skills: analytical problem-solving, reliable follow-through, deadline ownership, independent work, and cross-team collaboration.

PREFERRED / NICE-TO-HAVE:

- Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM.

- Integrations with ITSM, Field Service, CRM, or contact center platforms.

- CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control.

- Security/compliance awareness (e.g., SOC2, ISO 27001).

- Jira/ADO for backlog management; Confluence for documentation.

SUCCESS INDICATORS (6-12 MONTHS):

- Production-ready CSM implementation improving case resolution time and CSAT.

- Role-based dashboards and PA KPIs live for operations and leadership.

- Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents.

Apply

Vacancy posted 2 days ago

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