Customer Service Specialist (ERP/CRM)
$25 per hourInfosoft, Inc.
Job Title: Customer Service Specialist (ERP/CRM)
Pay Rate: $25/HR
Duration: 6 months
Location: Buffalo Grove, IL - First 3 weeks on-site for training, thereafter hybrid [Tues and Wed onsite]
Shift: 8 am – 5 pm
We are looking for a Customer Service Specialist (ERP/CRM).
- Field customer inquiries over the phone or via email. Provide user support on the online catalog and ordering platform
- Spend half the day on phones in a call center environment , with the other half focused on email and other required tasks.
- Manage incoming Salesforce mailboxes /queues and provide timely, professional responses.
- Execute SAP daily transactions, which include order entry , status , returns , credits, debits, and quotes.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Provide long-term solutions for our customers, often through creative problem-solving and cross-functional collaboration.
- Research issues and questions using available information and resources.
- Identify, redirect, and/or escalate problems to appropriate resources per customer support procedures.
- Fully utilize CRM , logging all customer contacts with thorough details.
- Work with 3rd party suppliers on order execution, returns , customer inquiries , product selection, and timely order status resolution.
- Monitor and support online real-time chat requests
Requirements:
- High School degree or state-recognized GED. An associate's degree, bachelor’s degree is preferred
- 2+ years of practical Customer Support experience
- ERP experience ( SAP is preferred)
- CRM experience ( Salesforce is preferred)
- Experience with Microsoft Office applications
- Verbal and written communication skills in English
- Ability to address customer inquiries/escalations
- Professionalism and excellent customer service skills
- Desired - Prior exposure to the HVAC/Building Automation & Fire Safety customer segment.
Vacancy posted 1 day ago
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