Donor Services Coordinator

Be the vital starting point to sharing the gift of organ, eye and tissue donation in your community. Have you ever wondered what happens after you checked the DONOR box on your driver’s license? Donation occurs when candidates, representative of our local communities, bring their clinical knowledge, critical thinking skills and advocacy to our Donor Services team. The team coordinates with our hospital partners, transplant centers, medical examiners and funeral homes over the phone while also communicating the opportunity for grieving families to honor their loved one by saving & healing lives through organ, eye and tissue donation. Our Donor Services Coordinators leave a remarkable impact on thousands, while supporting the donation process, by executing the following responsibilities: Thoroughly review medical records with external healthcare professionals to evaluate and document a patient’s organ, eye or tissue donation potential. Engage in an in-depth phone conversation with clinical professional, documenting defined information while concurrently evaluating for donation eligibility requirements. Evaluate donation opportunities with external customers and coordinate activities to ensure timely recovery. Collaborate and coordinate logistics with other Donation Organizations and Transplant Centers supporting the transplantation process. Communicate effectively with other internal departments, hospital partners, Medical Examiners and Funeral Home representatives to ensure timely and accurate updates regarding the status of all donation activity. Engage in establishing rapport with donor families or next of kin, via phone, presenting the opportunity for donation and supporting them through further medical history discussion. Obtain legal authorization and/or facilitate carrying out of donor designation and authorization for research in a matter that meets or exceeds departmental expectations. Keep the family informed, along with the health care professionals, regarding the timeline of the donation process, explains what is occurring and meets the needs of the families. QUALIFICATIONS: Requires a combination of education and experience equivalent to 6 years of medical terminology, human anatomy or disease process responsibilities in a direct patient or family care setting. Requires ability to display compassion with interpersonal, verbal, and written communication skills, including the ability to speak and communicate clearly to convey information to donor families, hospital team members and transplant/procurement personnel in person or by phone With the variation of work duties and volume, it is essential to have strong personal stress management skills. Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of all medical information and documentation, including protected health information (PHI). Demonstrated ability to provide a high level of customer service to internal and external customers with proficiency in the ability to develop and connect with people quickly. Proven self‑directed, motivated contributor with a strong initiative and ability to function autonomously, establish priorities and work effectively within a team environment Must be organized, detail oriented, and have excellent critical thinking and analytical skills. Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information including, but not limited to, personal team member data, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA. Strong working knowledge of Microsoft Office applications. PREFERRED QUALIFICATIONS: Bilingual speaking proficiency. Previous experience working in organ donation or transplantation. WORK SCHEDULE: Must be able to work 36 hours per week and participate in a schedule that includes nights, weekends, and holidays . .9FTE: Three 12-hour night shifts, 5:45pm-6:15am. Occasional overtime or additional shifts may be required during times of high call volume or other organizational needs. This role will be on-site in Minneapolis during training or orientation, and will then be hybrid. Initial training will be on rotating day/night shift (mix of both 5:45am-6:15pm and 5:45pm-6:15am shifts). Typical training period can take approximately 3 months. Must be able to attend required organizational meetings outside of the required 36 hours per week or participate in person in all appropriate meetings at LifeSource as defined by their Manager. Projected offer rate range: $33-41/hour, based on relevant experience. WHY JOIN LIFESOURCE: Since 1989, the LifeSource team has worked with our regions’ diverse communities to break down barriers to donation. Bringing a rich diversity of perspectives and experience to our organization at all levels strengthens our ability to serve our community and fulfill our mission. Our values embody how we engage in our work - respect, advocacy, accountability, life and innovation. More information on our continued work toward diversity, equity, and inclusion can be found on our website. We set our team up for success by providing comprehensive on‑boarding, as well as on‑going personal and career development. Team members are offered traditional benefits such as health, vision, dental, and life insurance, generous PTO, and 401k matching. We also support our team through non‑traditional benefits such as tuition reimbursement, resiliency coaching, and HSA employer contributions. LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non‑traditional applicants to apply. #J-18808-Ljbffr