Customer Service Representative
Omni Inclusive
Customer Service Representative
Primary responsibilities include but are not limited to the following:
- Acts as the primary liaison between 3M and our customers
- Handles order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
- Communicates clearly and professionally with external customers and internal 3M personnel by telephone and/or written correspondence
- Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
- Systematic problem solving in regards to material information records and master data monitoring
- Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams
- Educates and informs the customer of various processes and directs customers to appropriate resources
- Managing the customer order process from entry to delivery
- Develops and leads improvements and/or solutions to work processes and tools
- Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
- Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
- Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
- Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
- Participates in and maintains a quality service culture within the Customer Account Management Team
- Participates in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues and areas of need
- May provide training to new employees and other members of work groups. May develop and lead cross-functional business teams and may act as project liaison. Participates on department process improvement teams.
Skills: To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
- Ability to problem solve without supervision
- Able to think outside the box
- Able to use multiple resources to gather data/information
- Proactive mindset in communication both with customers and internal areas
- Proactive workload management: follow up, response, clarification inquiries, helping team
- Quick learner (in a remote environment)
- Possess a bachelor's degree or higher (completed and verified prior to start)
- SAP system experience is preferred
- Knowledge or experience within 3M Customer Services role and responsibilities
- Experienced with cross-functional project leadership preferred
- Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
- Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
- Ability to follow through with commitments and show concern for the needs of others
- Excellent oral and written communication, including presentation skills
- Clear and conceptual thinking ability; excellent judgment and discretion
- Prefers to stay busy with a full workload and enjoys meeting challenges
- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
Education: Bachelor's degree or higher (completed and verified prior to start) AND two (2) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment OR High school diploma/ GED (completed and verified prior to start) AND six (6) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment
- ...We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information...Suggested
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative assistant...SuggestedPart timeCasual workRemote workFlexible hours- ...PURPOSE: Answer incoming phone calls. Provide a variety of service functions with excellent member service. RESPONSIBILITIES AND DUTIES • Answer telephone calls and process members transactions as requested • Answer individual questions or help members with problems...SuggestedNight shift
- ...Principal Function: The Customer Service Agent supports on-demand courier, expedited, semi, and flatbed operations by delivering timely... ...services; handoffs information to appropriate sales representative. Coordinates with Sales Department to onboard new customers...SuggestedFor contractorsWork at officeMonday to Friday
- ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you...SuggestedWeekly payTemporary workLocal areaFlexible hoursShift work
- ...Customer Service Representative As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial...Full timeTemporary workCasual workWork at officeLocal area
- ...Customer Service Representative - Electrical Supply Indianapolis, IN Are you the person customers look for when they walk in-because you know your stuff and get things done? Do you enjoy solving problems on the spot, building real relationships at the counter,...Work experience placementMonday to Friday
- ...Customer Service Representative Indianapolis, Indiana, United States Position: Customer Service Representative Position Overview: As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients...Permanent employmentFull timeWork at officeRemote work
- ...Customer Service Representative Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet...Hourly payFull timeLive outWork at officeWork from homeWorldwideMonday to FridayDay shift
$15 per hour
...Customer Service Representative at Barkefellers Northeast Someone who can make every client feel like a VIP (Very Important Pet-parent). Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle...Local areaWeekend workAfternoon shift- ...Bonus based on performance Company parties Competitive salary Flexible schedule Free food & snacks As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests...Flexible hours
- ...Customer Service Representative Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event...For contractorsWork at office
- ...furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by... ...worldwide. Purpose at Ashley: The Customer Service Representative is the front-line ambassador for Ashley, responsible for...Work at officeWorldwideShift work
$15 per hour
...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they needright when they need it the most. You'll play a pivotal role in our fast-paced environment by building connections...Hourly payFull timeTemporary workCasual workWork at officeLocal area$15 - $18 per hour
...Customer Service Representative Indianapolis, IN Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here! At Garage Door Doctor, we're more than just a small business—we're a close-knit team with...Work at officeLocal area$17 - $23 per hour
...Job Type Full-time, Part-time Description Job Title: Customer Service Representative Location: Indianapolis, IN Job Type: Full-time / Contract Pay: $17-$23/hour Job Description: Premier Systems is hiring Customer Service Representatives...Full timeContract workPart timeImmediate start$15 - $15.5 per hour
...duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.... ...Requirements The physical demands described here are representative of those that must be met by an employee to...Contract workPart timeCasual workLocal areaAll shiftsShift workAfternoon shift$31.67k
...BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive... ...strong culture of service. Role Overview: Customer Service Representatives 2 administer and evaluate driving exams and assist...Full timeWork experience placementWork at office- .... At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happenapply... ...! The Alterations Customer Service Representative (CSR) is a critical role for the...Hourly payPart timeWeekend workWeekday work
- ...Customer Service Representative The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse...Bi-weekly payWeekly payTemporary workWork at officeFlexible hours
$41k - $97.8k
...onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Trane is hiring a Customer Service Representative in Indiana. The CSR will position Trane as the preferred provider and ensure customer satisfaction for all existing and...Hourly payWork at officeLocal areaWork from home- ...Customer Service Representative Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses...Work experience placementLocal areaImmediate start
- ...Customer Service Representative More than customer support, this role is at the center of every customer project we deliver. Buckeye Corrugated, Inc. (BCI) is seeking a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys...Work at office
- ...Customer Service Representative I Indianapolis, IN Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products...
$21 - $24 per hour
...Staffing is partnering with one of our clients on the Southside of Indianapolis to help them identify a National Brand Representative/Customer Service to join their team. This company has been in business for over 70 years! They are a third-generation family-owned company...Full timeWork at officeImmediate startShift work$14 - $16 per hour
...Apply now or you may call: (***) ***-****/ email: Deepak Tyagi (****@*****.***) for faster processing! Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and...Contract workWork at officeFlexible hours$40k - $65k
...Customer Service Representative A locally owned and nationally recognized Printing, Signage, and Marketing Services company in the PIP, Carmel, IN is looking for an experienced Customer Service Representative. We have a fast-paced, creative, and flexible work environment...For contractorsWork at officeFlexible hours- ...Join PPG Aerospace's team in Indianapolis, IN as a Senior Customer Service Representative! You'll be the main contact for our customers and will help ensure their satisfaction. Your responsibilities will include order administration, distribution, communication, and supporting...Permanent employment
- ...Box/TRG , an affiliate of Schwarz Partners, currently has exciting opportunities available for Customer Service in Greenfield, IN. The Customer Service Representative is responsible for taking and processing customer orders, addressing all customer inquiries and complaints...
- ...Customer Service Representative This job is located at 4701 W. 38th St. Suite B, Indianapolis, IN 46254 PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services....Local areaFlexible hoursAfternoon shiftEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
- airport customer experience specialist Indianapolis, IN
- customer relations associate Indianapolis, IN
- client service specialist Indianapolis, IN
- bilingual customer service representative spanish english Indianapolis, IN
- inside customer service representative Indianapolis, IN
- work from home customer service associate Indianapolis, IN
- customer sales representative Indianapolis, IN
- customer service officer Indianapolis, IN
- client solutions specialist Indianapolis, IN
- overnight customer service representative Indianapolis, IN

