Peer Navigator, Street Medicine (San Diego, CA)

About the role The Peer Navigator supports members who are experiencing or at risk of experiencing homelessness with managing their own health in the San Diego, CA area. The role builds rapport through sharing personal experiences, motivates behavioral changes, and provides peer support and resource navigation. Responsibilities Build rapport with members by communicating personal experiences with the goal of increasing the likelihood of positive behavior changes. Coach members to create and implement strategies that minimize risks associated with identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and to enhance compliance. Link members to local, county, and state services/resources. Follow up with members and serve as a member advocate, delivering medications and other supplies as needed. Conduct regular outreach to onsite patients at the Nav Center and to offsite patients (as needed) to provide support for medical needs. Provide accompaniment and support to patients for their medical, dental, and other appointments. Collaborate actively with staff of the Navigation Center and with HIA team members for care management of patients. Introduce tools to promote self‑management and self‑efficacy. Complete all required organization and health plan specific documentation in a timely fashion, including: Enter all patient touch points and encounter notes in HIA’s electronic health records system. Update members’ Plan of Care after every street medicine encounter. Document required information in the care management system during phone calls with members. Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS. Schedule encounters based on member’s acuity level using the Healthcare in Action electronic health record system. Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care. Assume a patient‑facing role and be eligible for differential pay. Support the achievement of HIA’s Vision and Goals, particularly housing placement for unsheltered members. Perform other duties as assigned. Qualifications and Experience G.E.D./High School, required + 3+ years of work experience as defined below. Associate’s Degree + 2 years of work experience as defined below. Bachelor’s degree preferred + 1 year of work experience as defined below. Work experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions. Other relevant experience in similar community settings is considered. Ability to work in a dynamic, outdoors environment. Ability to work independently as well as part of a team. Ability to organize effectively and prioritize multiple and competing tasks. Excellent oral communication skills and strong interpersonal skills, including the ability to articulate one’s own relevant personal experiences. Maintenance of reliable transportation. Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets and call center software. HMIS/Coordinated Entry System experience preferred. Travel 50% or more – must have a valid driver’s license, clean driving record, automobile insurance, reliable transportation, and clean driving record. Health and Safety Policy To ensure the health and safety of our members, if you are selected for this position, your job offer with HIA will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you from providing the required information, HIA will initiate and engage in the interactive process to evaluate any reasonable accommodations that may be available. Benefits Base salary range: $21.78 to $33.02 per hour. Annual employee bonus program. Medical, Dental, Vision coverage. Generous paid‑time‑off (PTO). 11 paid holidays per year, plus 1 additional floating holiday. Excellent 401(k) retirement saving plan with employer match. Robust employee recognition program. Robust wellness program. Tuition reimbursement. Equal Employment Opportunity Statement Healthcare in Action is proud to be an Equal Employment Opportunity and affirmative action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, marital status, disability, protected veteran status, or any other status protected by law. A background check is required. #J-18808-Ljbffr HIAMS Healthcare in Action, Inc