Office Administrator

Office Administrator

Brooklyn

60k-65k

Brooklyn Brokerage helps New Yorkers protect what they love with straightforward, personalized insurance. In a tight-knit team of fewer than ten, the Office Administrator keeps operations running so producers can deliver same-day quotes and real relationships instead of chasing paperwork.

Performance Objectives

• Process incoming quote requests and client documents within two hours so 95% of quotes leave the office the same day.
• Maintain digital and physical files at 100% accuracy and audit-ready status for every policy and claim.
• Own calendars, vendor invoices, and office supplies so producers gain 15+ extra client-facing hours each week.
• Answer phones and greet visitors with the same personal touch we promise clients, converting 80% of inbound inquiries into scheduled appointments.
• Track licenses, E&O certificates, and compliance deadlines with zero lapses.
• Prepare weekly production reports that let the team see pipeline health in under five minutes.

Environment & Resources

You report directly to the founding principal in our Brooklyn office. You'll work with standard brokerage software, Google Workspace, and a modest office budget you help manage. The team is small, fast, and all-hands; you'll sit steps from the people who close the business.

Essential Qualifications

• Two-plus years running an office or supporting a sales/service team in insurance, finance, or professional services.
• Proven ability to keep files, calendars, and compliance items current without reminders.
• Comfortable handling confidential client data and speaking with customers on the phone.
• Strong written and verbal communication that matches our straightforward, no-jargon style.
• Self-starter who thrives in a 110 person shop where every task visibly moves the business.

Role Selling Points

• Direct impact: your systems decide how fast we quote and how well we serve Brooklyn families and businesses.
• Visibility: sit next to the decision-makers and help shape how a growing brokerage operates.
• Stability plus variety: insurance never stops, yet no two days look the same in a boutique shop.
• Local roots: work in Brooklyn for a company built around neighborhood relationships, not call-center scripts.

If you want to be the person who makes a small, high-trust brokerage run like a well-oiled machine, apply today. Tell us in a few sentences how you've kept an office humming and why Brooklyn Brokerage feels like the right next chapter.