Repair Services Associate I

Repair Services Associate I

Duration: 06 to 12 Months Location: Buffalo Grove, IL

1st shift - 6:45AM to 3:15PM

2nd Shift - 3:45 PM - 12:15 AM, M-F (30-minute unpaid lunch)

Responsibilities:

• Works on all printer repairs including mobile/handheld printers, to large size printers.
• Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.
• Services customer product, including reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.
• Records work performed in the form of symptom codes and parts replacement reasons.
• Learns and follows basic work instructions for functional assignments according to productivity and quality standards.
• Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.
• Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors.

Requirements:

• High school education or equivalent vocational qualification.
• Complies with all required safety practices, and regulations. Maintains a safe work environment.
• Ability to work in a team and independently.
• Strong attention to detail and ability to follow instructions and written processes.
• Adapts quickly and assists in the creation of solutions.
• Learns policies and procedures, and applies them in routine activities.
• Bending, scooping and standing for long periods of time.
• Good attendance and attitude.
• Basic computer skills.