Facilities Coordinator

From commercial office space and manufacturing to multi‑site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self‑performed site‑based operations to energy‑efficiency upgrades and supplier‑managed interior/exterior maintenance. Job Summary Under general supervision, the Facilities Coordinator is wholly responsible for all aspects pertaining to designated customer account(s). Conduct telephonic and electronic follow‑up and closing functions for open work orders on dedicated National/Supplier Management Accounts to meet contractual obligations of each client and ensure work orders are completed on time. Handle daily customer communications—keeping customers informed of work performed, providing updates, and handling escalations—and serve as the main point of contact. Manage AP, billing, and service‑provider escalations/issues for customer scheduling, reporting, purchase order coordination, and other tasks assigned by supervisors. Provide administrative, technical direction, and supervision to subcontractors. Interface with all departments to ensure equipment operates properly and avoid service disruptions. Respond to requests for maintenance and repair of facilities, including HVAC, security components, IT equipment, and emergency situations. Maintain sufficient records, files, controls, and procedures to ensure effective management and work production. Maintain a strong safety program within EFS Guidelines. Maintain effective communications with employees, management, contractors, and customers. Participate in budget/forecast development, identifying cost‑reduction opportunities across all functions. Conduct daily/weekly reporting on open work orders for supervisor review. Keep accurate files of all office‑related issues, ensuring files are up to date and complete. Communicate with supervisor on work performed and preventive maintenance. Attend weekly staff meetings and safety training. Qualifications Associate’s Degree and/or equivalent experience. Minimum of two years experience in facilities maintenance, property management, or related field. Experience managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred. Advanced proficiency in MS Windows applications, including Excel and Word. Typing speed of at least 50 wpm and good writing skills. Professional and friendly demeanor, willing to go above and beyond to accomplish the mission. Ability to work under pressure, make correct decisions with limited input, and determine when to elevate issues to the Facilities Manager/Supervisor or Account Manager. Effective communication skills with all functions of Operations staff and Call Center Operations team. Critical thinking and problem‑solving abilities. Courteous, professional demeanor at all times. Confidence in providing and receiving pertinent information. Dependable, punctual, and strong work ethic. Equal Opportunity Employer Equal Opportunity Employer / Veterans/Disabled. Affirmative Action Policy Please review our Affiant. #J-18808-Ljbffr EMCOR Facilities Services