People and Operations Specialist

People And Operations Specialist

Seeking a warm, polished property management professional who loves attracting great new talent to SAIL and helping them transition into their new role.

You're a friendly, proactive professional who thrives on variety, juggles multiple priorities without losing accuracy, and genuinely enjoys being the person who makes everything run smoothly for everyone around you.

Picture your week: you're on a video call with a promising candidate in the morning, prepping onboarding paperwork for two new hires at lunch, floating out to a community in the afternoon to support a transitioning site team, and ending the day helping leadership prep for a team meeting. You love that variety. You're the person coworkers describe as "unflappable," "on top of everything," and "genuinely nice." You read people well, and you also read files well.

• Are you a proactive, friendly, persuasive person who loves to move fast and juggle several projects at once?
• Do you build rapport quickly with candidates, new hires, and teammates while still producing polished, accurate work?
• Are you known for ensuring every candidate, new hire, and team member has a completely positive experience?
• Do you thrive following clear policies and procedures while bringing warmth and personality to every interaction?

SAIL is a high-performance Twin Cities multifamily property management and marketing firm built on Legendary Service and Operational Mastery. Our people are our platform, and we invest in hiring, training, and developing them with the same discipline we bring to every community we manage.

Core Values: Give Your Personal Best • Operate with Intellectual Curiosity • Value Relationships • Show Up with Enthusiasm

The People and Operations Specialist is a hybrid role at the center of SAIL's hiring, onboarding, and operational execution. You will partner with leadership to recruit and screen candidates, administer Culture Index assessments, conduct first-round interviews, deliver a polished onboarding experience, support training and L&D initiatives, and provide floating operational support across property management — including extended on-site presence when SAIL is onboarding new properties and people or working through site team transitions.

Payroll and benefits are handled by Accounting, which frees this role to focus on the human and operational work that actually shapes the employee experience, while still serving as a friendly first point of contact for employee questions that arise day to day.

A typical week includes candidate sourcing and first-round interviews, Culture Index administration and interpretation, coordinating new hire onboarding and training, supporting Minnesota employment compliance touchpoints, and providing floating PM support at SAIL communities — light-touch some weeks, full immersion during onboarding and transition periods.

Key Responsibilities

Recruiting, Culture Index, and First-Round Interviews

You own the front end of SAIL's hiring process — sourcing candidates, screening applications, administering Culture Index assessments, and conducting first-round interviews. You deliver qualified shortlists paired with Culture Index insights to hiring managers and keep candidates engaged and well-informed from first contact through signed offer.

Onboarding and New Employee Experience

You own the new hire experience from signed offer through the 90-day mark. That means coordinating paperwork and system setup in Paylocity, delivering New Employee Orientation, supporting SAIL Standard training, and making sure every new team member feels genuinely welcomed and prepared. You're also the one who notices when something in the process could be smoother and fixes it.

Employee Support and Communications

You're the friendly first stop for employees with questions — about policies, benefits, or where to go for something that's not your lane. You support engagement efforts including pulse surveys and Culture Index follow-through for existing employees, and you produce the monthly HR metrics report that keeps leadership current on headcount, hiring activity, and compliance status.

Minnesota Compliance Execution

You manage the day-to-day compliance touchpoints that keep SAIL operating cleanly: I-9 verification and audits, Earned Sick and Safe Time tracking, pay transparency review on job postings, new hire state reporting, and ensuring required workplace postings are current at every SAIL location.

Operational and On-Site Transition Support

When communities need support — during a new property onboarding, a lease-up, or a site team transition — you show up. On-site presence is typically light one to two days a week and scales to full immersion when the work calls for it. You also handle administrative priorities for SAIL leadership, including scheduling, document preparation, and follow-through.

What You'll Get

• Base salary $60,000 to $75,000 DOQ, plus performance-based bonus potential

• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time

• Mileage reimbursement for travel between corporate and SAIL communities

• Ongoing professional development, including support for SHRM-CP, aPHR, or ATD certification

• A defined growth path into HR, L&D, or Talent leadership as SAIL scales toward the 25 in 35 vision

Schedule and Working Conditions

• Full-time, typically Monday through Friday

• Hybrid with variable on-site cadence: often one to two days per week at SAIL communities, scaling to four or five days during onboarding and transition periods; remote on non-site days

• Valid driver's license and reliable transportation required

• Offer contingent on successful background check and reference verification

Requirements

• 2+ years of experience in multifamily property management, HR, recruiting, or L&D multifamily property management experience strongly preferred
• Bachelor's degree in Human Resources, Business, Communications, or related field preferred; SHRM-CP, aPHR, or relevant HR coursework a strong plus
• Demonstrated ability to juggle multiple priorities without losing accuracy or polish
• Strong written and verbal communication with professional judgment and warmth
• Comfortable conducting interviews and representing SAIL to candidates
• Proficiency in Microsoft 365; experience with Paylocity, Monday.com, Yardi, or Culture Index a plus