Customer Service / Support Specialist

Job Description Job Description About us
We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work, professionalism and dedication to our customers needs are core to our DNA, it is what sets us apart from other companies in the medical products MFG arena.
Our work environment includes:
On-the-job training
Casual work attire
Relaxed atmosphere
Safe work environment
Deliver Customer Service & Technical Support by responding to customer needs with accuracy and in a timely manner. Develop and maintain a high level of product and technical knowledge of our medical products. Field and resolve customer issues and questions-escalating when necessary. Take ownership of process and orders from start to finish.
Responsibilities:
Answering inbound calls, processing orders through company software.
Following up to make certain orders are processed and shipped.
Resolve and troubleshoot technical product issues with customers.
Be your best self-open to new ideas-"Can do" attitude.
Show up every day with a smile. Bring a love for our small company, its employees, vendors and most importantly our customers.
Job Type: Full-time
Benefits:
401(k)
Health insurance
On-the-job training

Experience level:
Minimum 5 years
Company Description We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work, professionalism and dedication to our customers needs are core to our DNA, it is what sets us apart from other companies in the medical products MFG arena. Company Description We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work, professionalism and dedication to our customers needs are core to our DNA, it is what sets us apart from other companies in the medical products MFG arena.