Upsells - Uptown Theater (Minneapolis)

Upsell Team Member

WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These businesses allow Live Nation to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation events each year. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role: The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP reserved Seating. This team will work closely with the Box Office Manager and operations team to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.

Job Functions:

• Greet all guests and assist in answering any questions they may have about the venue
• Sell all the various upsells offered at each event including VIP Seating
• Communicate daily concert promotions, upgrades, future ticket deals to guests
• Assist in setting up and breaking down chairs, signs, and tables as needed
• Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued
• Maintain order and ensure adherence to safety rules
• Handle credit card transactions according to Live Nation's audit guidelines
• Balance out at the end of each shift with a supervisor

Qualifications: Required

• High school diploma/GED
• Must be at least 18 years of age
• Excellent verbal, written and interpersonal communication skills
• Familiar with iPhone and iPad technology
• Ability to work weekdays, weekends and holidays, including late evenings

Preferred

• Point of sales experience
• Customer service experience

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

The expected compensation for this position is:

$16.00 USD - $20.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.