Account Manager (Performance Marketing & AI SaaS)

Location: Remote (Occasional in‑person NYC meetings) Type: Full‑Time | Mid‑Level Salary: Competitive + Full Benefits (Medical, Dental, Vision, 401k) About Us CB/I Digital is a performance marketing and AI technology company founded in 2007 that creates major digital successes for DTC brands like Hammitt, Miz Mooz and Chan Luu, as well as enterprise clients like First Citizens Bank, Rainbow Shops, LVMH and Ferrara. We’ve been recognized by multiple award organizations, including Inc 5000’s list of fastest growing companies in the US, US Agency Award 2025 for Best Use of AI, and the American Business Awards, Digiday, Search Engine Land, the Global Agency Awards, the Vega Awards, and the Interactive Media Awards, highlighting our work for clients in Paid Advertising, SEO, and Ecommerce excellence. Our clients range from successful DTC start‑ups to industry‑leading enterprise brands including LVMH, Beam Suntory and Rainbow Shop. We also work with large financial institutions and banks; established jewelry, beauty and apparel brands; and online marketplaces across 15+ verticals. CB/I is known for generating exceptional growth which we attribute to technical expertise in SEO, Google/Facebook advertising, and cloud‑based platform development, as well as our dedicated and proactive working style. We are a Premier Google Partner, Meta Business Partner. Our clients become our trusted partners for years, working closely together on all aspects of performance to achieve high growth goals we set for ourselves. We've also released our own software product, Conative AI, an AI SaaS platform that helps growing Ecommerce brands solve inventory problems and scale profitably using predictive demand forecasting and sophisticated AI Agents to automate a host of processes. The platform has won multiple awards over the last few months, with a growing list of clients and technology partners. The Role We’re looking for a smart, strategic, and experienced Account Manager with strong hands‑on experience in Paid Media (Meta, Google Ads) and a consultative mindset . You will manage a portfolio of performance marketing accounts and take ownership of client relationships, strategy, and results. You’ll also manage select Conative AI SaaS clients and play a key role in customer success and product adoption. This is not a junior role. We want someone who knows what great strategy looks like, can speak confidently to CMOs and founders, and understands what moves the needle in Ecommerce in order to grow into a more senior position in the future. What You’ll Do Own client relationships and act as the trusted growth advisor for 4–6 Ecommerce brands Lead weekly calls and reporting, communicate strategy clearly and persuasively Identify growth opportunities and drive upsells across performance marketing and Conative AI services Understand your clients’ business models, product margins, inventory, and marketing mix Performance Marketing Management Guide internal teams (or execute directly if needed) on campaign strategy, structure, and optimizations Audit accounts (Google Ads, Meta Ads, TikTok) to spot inefficiencies and make high‑impact recommendations Review spend allocation, customer acquisition cost (CAC), and ROAS performance weekly SaaS Customer Success (Conative AI) Onboard new Conative AI clients and run high‑touch trial engagements Explain AI forecasting insights and show how it impacts inventory and marketing planning Solve issues and advocate for client needs with the product and engineering teams Ensure adoption of key features and maintain client satisfaction post‑sale Must‑Haves 2–3 years of experience in performance marketing (agency or in‑house DTC) Strong understanding of paid media platforms: Meta Ads, Google Ads (Search & Shopping) Experience managing clients directly , especially DTC/eCommerce Confident communicator – written, verbal, and visual (decks, reports, etc.) Ability to interpret data, present insights, and prioritize what drives business growth Detail‑oriented and organized, with strong time and project management skills Comfortable wearing multiple hats – performance marketer, strategist, client advisor Bonus Points If You Have Experience using SaaS tools or working with product teams Background in inventory, merchandising, or demand forecasting Experience with TikTok Ads, Klaviyo, Shopify, Google Analytics 4 B2B SaaS account management or onboarding experience Strong slide design skills for strategy and performance decks What We Offer Real growth opportunities : Work directly with top‑tier clients, company leadership and managers day‑to‑day Exposure to fast‑growth DTC brands and bleeding‑edge AI technology Hands‑on experience across performance channels and AI‑enabled tools Team‑first culture : Transparency, accountability, and collaboration. No politics. Training & mentorship from experts who’ve scaled 8‑figure brands Competitive salary + bonus + 401k match + full benefits Remote‑first with flexible working hours (but Eastern time availability is a plus) A Note from Leadership We’re not looking for someone we need to train for 2 years to become client‑ready. We want someone who already has the core skillsets and foundational experience and is ready to step into a leading role with their accounts. You don’t need to be an expert in Conative AI (yet), but you do need to think like an entrepreneur and prioritize what matters most . If you’re passionate about eCommerce growth, love talking strategy, and thrive in a performance‑driven culture, let’s talk. Loom Video Request (1–2 minutes) Please record a quick Loom video answering the following: Who you are Why you’re excited about this role What makes you a strong fit for both client management and performance strategy Anything else we should know about you! Loom link: loom.com We’re not looking for a perfect production — just a sense of how you communicate and present ideas. #J-18808-Ljbffr CB/I Digital