Change Management Consultant

DescriptionKforce's client in Armonk, NY that is seeking an experienced Change Management Consultant to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture. The core technology landscape includes Salesforce Energy & Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio including OmniScript, the Salesforce Clean Energy Module, SAP BTP integrations, customer-facing APIs, data migration, security and privacy, quality engineering, and enterprise release management. Key Responsibilities:* Assess stakeholder groups, current ways of working, process changes, system impacts, role impacts, adoption risks, and readiness needs* Develop and execute change, communication, stakeholder engagement, readiness, learning, adoption, and reinforcement plans aligned to program milestones and releases* Translate changes involving Energy & Utilities Cloud, OmniScript-guided processes, Clean Energy Module capabilities, customer APIs, and data migration into clear audience-specific messages and role impacts* Create communication materials, manager guidance, job aids, learning inputs, process-change summaries, readiness checklists, and adoption measures* Partner with business leaders, product owners, Business Analysts, UX, architects, QA, project management, release, and training resources* Facilitate stakeholder sessions, readiness reviews, office hours, feedback loops, and change-network activities* Track resistance, communication effectiveness, training completion, user confidence, adoption, and post-release reinforcement needs* Support UAT engagement, cutover communications, hypercare, and transition to steady-state operationsRequirements* 8+ years of experience supporting change management, communications, readiness, or adoption for large enterprise technology, CRM, Salesforce, or customer-service transformations* Ability to understand and explain the business impacts of Salesforce Energy & Utilities Cloud, OmniStudio and OmniScript, Clean Energy Module capabilities, integrations, data migration, and customer-process changes* Experience with stakeholder analysis, change-impact assessment, communication planning, readiness, learning support, adoption measurement, and reinforcement* Strong facilitation, presentation, writing, relationship-building, and conflict-resolution skills* Experience working with senior leaders, operational stakeholders, and distributed Agile delivery teams* Exceptional verbal and written communication skills, including the ability to make complex technical and process changes understandable to nontechnical audiences Preferred Qualifications:* Prosci, CCMP, ATD, or comparable change-management or training credentials* Utility customer-service, customer information system, or clean-energy program transformation experience* Experience with Salesforce learning, digital-adoption platforms, or role-based training developmentJob TypeContractCompensation70 - $75