Salesforce Business Analyst

DescriptionKforce has a client in Armonk, NY that is seeking an experienced Salesforce Business Analyst Lead to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture.Key Responsibilities:* Lead discovery, stakeholder interviews, process reviews, and functional solution discussions for utility customer operations and clean-energy programs* Coordinate analysts within the assigned workstream, review requirements quality, manage dependencies, and escalate decisions and scope risks* Translate current-state processes and business needs into capabilities, user stories, acceptance criteria, process flows, business rules, data requirements, and functional designs* Define requirements across Energy and Utilities Cloud, Service Cloud, Sales Cloud, Data Cloud, OmniStudio and OmniScript, the Clean Energy Module, integrations, security, and automation* Define OmniScript-guided process requirements including steps, logic, validations, data, exceptions, and user experience* Translate legacy customer programs, clean-energy eligibility and enrollment rules, case processes, and operating logic into future-state requirements* Partner with architects and developers to determine whether needs should be met through configuration, Flow, OmniStudio, custom development, integration, data, or process change* Support backlog refinement, sprint planning, design reviews, demos, UAT, defect triage, traceability, release readiness, and production transition* Identify requirement gaps, data dependencies, process risks, security considerations, and unresolved decisions earlyRequirements* 7+ years of Salesforce functional analysis or consulting experience, including ownership of a complex workstream or leadership of other analysts* Strong functional knowledge of Salesforce Energy and Utilities Cloud, Service Cloud, OmniStudio and OmniScript, and the Salesforce Clean Energy Module* Working knowledge of Sales Cloud, Data Cloud, Flow, security, integration, data migration, and testing dependencies* Experience documenting requirements, user stories, acceptance criteria, process flows, business rules, data mappings, functional designs, and UAT scenarios* Experience analyzing utility customer-service, clean-energy program, eligibility, enrollment, or comparable regulated-industry processes* Ability to challenge legacy assumptions, maintain traceability, guide analysts, and own outcomes through testing and release* Exceptional facilitation, stakeholder-management, written, and verbal communication skillsPreferred Qualifications:* Utility customer information system or clean-energy program transformation experience* Salesforce Business Analyst, Administrator, Service Cloud, Data Cloud, OmniStudio, or Energy and Utilities Cloud credentials* Prior Salesforce Administrator, Functional Consultant, product ownership, or team-lead experienceJob TypeContractCompensation65 - $70