Service Writer

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
The Service Writer will be responsible for responding to internal and external customer inquiries regarding rotating equipment repairs and service work, obtaining parts lists, serial records, IO&M manuals, etc. for our service technicians
Checking availability of stock and shipping dates, quoting prices, creating orders to customer specifications and processing sales data via computer and assisting the Outside Sales by preparing price quotes and sourcing products.

Responsibilities of the Service Writer include, but are not limited to:

• Responding to internal and external customer inquiries regarding rotating equipment repairs and service work.
• Obtaining parts lists, serial records, IO&M manuals, etc. for our service technicians
• Checking availability of stock and shipping dates
• Quoting prices, creating orders to customer specifications and processing sales data via computer
• Assisting the Outside Sales by preparing price quotes and sourcing products

Qualifications of the Service Writer include, but are not limited to:

• Pump/rotating equipment knowledge or mechanical aptitude a plus
• Experience with Microsoft Office products (Outlook, Word and Excel)
• Prior inside sales/customer service experience a plus
• Ability to multi-task and maintain organization in a fast-paced environment
• Must have friendly, positive, enthusiastic attitude with willingness to learn
• Must have and demonstrate a customer focus and customer driven attitude
• Must be able to work independently while functioning within a team environment
• Must have excellent oral and written communication skills
• Must be able to read and interpret manufacturer instruction manuals and equipment bill of materials
• Must be willing to learn and develop

Additional Information:

• Physical Demand: N/A
• Working Conditions: Office Environment and occasional shop
• Training/Certifications: N/A
• Shift Time/Overtime: Normal in-person business hours Monday-Friday, (8)am-(5)pm
• Travel: N/A
• Education: High School diploma. Some college preferred

Location: USA:TX:Grand Prairie

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DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.


Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.