Patient Services Manager

Job Description

Aramark Healthcare+ is seeking an experienced Patient Services Manager to support patient dining operations within the Greater Houston area.

The Patient Services Manager will support the Patient Services operation within the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This role supports both patient dining and retail food service operations , partnering across departments to ensure an exceptional dining experience for patients, visitors, and staff. The individual will utilize technical training and interpret government-mandated nutritional standards within the healthcare industry to support healthy menu implementation and operational excellence.

Job Responsibilities

Key Responsibilities

• Supports and oversees aspects of both patient dining and retail food service operations
• Ensures service excellence, operational efficiency, and customer satisfaction across all areas.
• Leads patient service staff to ensure meals are properly prepared and delivered to patients.
• Conducts rounds with patients and hospital departments.
• Oversees the diet office and Service Ambassador Program.
• Maintains records and monitors safety and sanitation compliance.
• Supervises tray line operations and/or the room service program.

Leadership

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential.
• Rewards and recognizes employees for contributions and performance.
• Ensures individual and team performance meets objectives and client expectations.
• Plans and leads daily team briefings.
• Ensures safety and sanitation standards are maintained across all operations.

Client Relationship

• Maintains effective client and customer rapport to support mutually beneficial business relationships.
• Identifies client needs and communicates operational progress.
• Demonstrates excellent customer service using Aramark's standard service model.

Financial Performance

• Assists with the preparation and maintenance of financial statements relevant to the department.
• Delivers client and company financial targets.
• Adopts Aramark processes and systems, understands performance metrics, data, ordering, and inventory trends, and educates teams on key levers to improve margins.

Productivity

• Creates value through efficient operations, appropriate cost controls, and profit management.
• Complies with Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensures the entire team is trained and able to execute assigned responsibilities.
• Supervises production, quality, and operational controls.

Compliance

• Maintains a safe and healthy environment for clients, customers, and employees.
• Complies with all applicable policies, rules, and regulations, including those related to safety, health, wage, and hour requirements.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Associate degree required.
• Two years of supervisory or management experience required.
• Two years of patient food service experience in a healthcare environment preferred.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.


About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.