IT Manager

Senior Manager, IT Engineer Business Intelligence Power BI - Field ReportingThe Senior Manager, IT Engineer Business Intelligence Power BI - Field Reporting is the most-senior member of the engineering team and is accountable for the outcomes of the team. As a lead and team member, the incumbent is expected to not only guide but actively deliver work of increasing complexity – imparting knowledge and skills to junior team members. The role manages designs, implements, and supports enterprise technology solutions that power Otsuka Pharmaceutical's global business operations. It focuses on creating secure, scalable, and high-performing systems that accelerate innovation, operational excellence, and data-driven decision-making. As a key member of Otsuka's IT organization, the engineer collaborates with cross-functional teams across applications, data and infrastructure to deliver reliable, compliant, and future-ready solutions. Success in this role requires technical curiosity, analytical rigor, strong communication skills, and a continuous improvement mindset. This position suits professionals passionate about bridging business needs and emerging technologies to deliver tangible enterprise value.To be a successful Power BI engineer, the following key skills are essential. These skills ensure that you can effectively design, develop, and manage Power BI solutions.Data Analysis and VisualizationPower BI DesktopData ModelingDAX (Data Analysis Expressions)Power QuerySQLUnderstanding of Business Intelligence (BI) ConceptsData WarehousingCloud ServicesCommunication and CollaborationProblem-SolvingSecurity and GovernanceAt Otsuka, we defy limitation, so that others can too. We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.Job DescriptionThe IT Engineer III manages with the Platform Lead or Product Lead the entire technology lifecycle—from strategic planning to deployment, optimization, and support—ensuring Otsuka's IT environment remains secure, compliant, and responsive to business needs.Solution Design & ImplementationWork with the Solution Architect to translate business and functional requirements into well-architected technical solutions. Manages the design and implementation of solutions that align with Otsuka's enterprise architecture, data strategy, and security standards. Develop and configure systems across cloud (AWS, Azure), on-premises, and hybrid environments. Build automation scripts and reusable components to streamline deployments. Participate in code reviews, configuration management, and version control practices. Validate scalability, performance, and fault-tolerance of deployed systems.Project Delivery & CollaborationCollaborate with platform lead, product owner, business analysts, architects, and QA teams to ensure alignment with project goals. Work within Agile/Scrum or hybrid delivery frameworks to support iterative releases. Manage to technical deliverables and contribute to project documentation, timelines, and risk assessments. Coordinate with external vendors, managed service providers, and internal support teams. Provide clear, concise technical input in planning and status meetings.Operations, Monitoring & SupportMaintain high availability of systems through proactive monitoring and issue resolution. Analyze incidents, perform root-cause analyses, and implement preventive measures. Apply observability tools (e.g. Splunk, Datadog, New Relic) for performance management. Automate infrastructure provisioning, deployment pipelines, and alerting systems to reduce manual interventions. Develop operational runbooks and participate in on-call rotations as needed. Contribute to disaster-recovery testing and business continuity planning.Security, Compliance & GovernanceEnsure solutions comply with Otsuka's cybersecurity, GxP, data-privacy, and regulatory requirements (e.g., GDPR, HIPAA). Implement and enforce policies for identity and access management, encryption, and network security. Participate in internal and external audits, ensuring systems meet required documentation and traceability. Contribute to change control, configuration management, and vulnerability remediation activities.Innovation, Automation & Continuous ImprovementEvaluate emerging technologies—cloud services, DevOps tooling, AI frameworks, and automation platforms—and recommend adoption strategies. Manage proofs of concept (POCs) and pilot deployments for new tools or patterns. Collaborate on FinOps and cost-optimization initiatives to enhance efficiency. Promote standardization and reusability across platforms, applications, and processes. Share best practices through documentation, mentoring, and internal community engagement.Knowledge Management & DocumentationMaintain detailed records of configurations, workflows, and system changes in Otsuka's knowledge base (e.g., Confluence, ServiceNow). Create and maintain architectural diagrams, data flow documentation, and SOPs. Support training sessions or handovers to ensure continuity and operational readiness.QualificationsKnowledge/ Experience and Skills: 8+ years of experience as IT Engineer. Pharmaceutical industry expertise is a plus but is not required. Strong analytical and systematic problem-solving abilities. Excellent communication skills, with the ability to explain complex topics to diverse audiences. Proficiency with modern IT tools and platforms such as: Cloud (AWS, Azure), DevOps (GitHub Actions, Jenkins, Azure DevOps), and Monitoring (e.g. Splunk, Datadog). Understanding of Agile, DevOps, ITIL, and change-management methodologies. Experience in regulated or GxP environments preferred.Educational QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience). Preferred certifications: Cloud (AWS, Azure), Infrastructure (Cisco, Microsoft, CITRIX), DevOps (Terraform, Kubernetes)CompetenciesAccountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative.