Service Coordinator / Office Assistant- Yonkers, NY

Customer Service Representative

Nations Roof, a leading commercial roofing contractor, is seeking a customer-focused professional to join our team in a fast-paced, high-volume environment. This role is ideal for someone who excels in customer service, communication, collections follow-up, and high-volume invoicing support.

What You'll Do:

• Serve as a primary point of contact for customershandling inquiries, follow-ups, and issue resolution
• Manage customer setup, service coordination, and ongoing communication
• Support collections efforts, including tracking, follow-up, and maintaining customer relationships
• Assist with high-volume invoicing, including PO matching and documentation accuracy
• Coordinate service jobs and ensure accurate records
• Maintain data in Salesforce and internal systems
• Perform light AR/AP data entry, as needed
• Assist with reporting and general office functions

What We're Looking For:

• 5+ years of office/administrative experience
• Strong background in customer service, collections, communication, and invoicing support
• Experience in commercial construction, roofing, HVAC, manufacturing, or similar industry preferred
• Ability to thrive in a fast-paced, high-volume environment
• Highly organized with strong multitasking skills
• Proficient in Microsoft Office; Salesforce a plus
• Willingness to learn and grow

Pay: $24$34 per hour (based on experience) Location: Yonkers, NY Schedule: Monday Friday, 8:00 AM 5:00 PM (in-office)

Benefits: Medical, Dental, and Vision Insurance Paid Time Off (PTO) Comprehensive benefits package

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nations Roof provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. Our company is a Drug Free Workplace.