Field Service Engineer

Short Description

A crucial role in ensuring the smooth operation of technical equipment and systems by responding to scheduled and emergency field repair of all IAS products, including Henrob Self-Pierce Riveting, SCA Dispensing, K-Flow Flow Drill systems, and Atlas Copco Machine Vision systems. Provide support to optimize the productivity and quality of Atlas Copco IAS systems.

Your day-to-day

• Travel to customer sites for installation, maintenance, and troubleshooting of complex machinery
• Diagnose and repair electrical and control system issues
• Troubleshoot systems to ensure optimal performance, quality, and productivity
• Respond to customer issues on-site, by phone, or via email
• Communicate effectively with customers to resolve concerns and build strong relationships
• Provide guidance to help customers maximize equipment and software usage
• Conduct site inspections to evaluate performance and recommend improvements
• Apply critical thinking and adapt to various technical challengesCreate and maintain detailed service reports, logs, and recordsUpdate service data in internal databases
• Collaborate internally to ensure full resolution of field issues
• Review and validate warranty claims with supporting data
• Train customers on proper use of equipment and software
• Train internal personnel on equipment repair and maintenance

Your skills and experience

• High school diploma or equivalent; technical or vocational certification in a related field preferred.
• Minimum 2 years of experience with troubleshooting/resolving field equipment issues.
• Minimum of 2 years of experience as a Field Service Technician or a similar role in the Manufacturing industry.
• Proficiency in reading and interpreting mechanical and electrical drawings.
• PC and MS Office proficiency
• Proven experience in electrical troubleshooting and control systems troubleshooting.
• Ability to communicate technical concepts effectively in writing

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your location

You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site. This position will mainly support the GM Detroit Factory Zero Site.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on longterm development and support you as you explore new ways to improve how we keep our customers' equipment running. Innovation guides how we think and act - we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you