Assistant Vice President of Property Management - Administration

KCHA has an exceptional opportunity for a deeply skilled professional to join the leadership team in the Property Management Department as Assistant Vice President of Property Management - Administration.

The AVP of Property Management - Administration (AVP) assists the Senior Vice President of Property Management (SVP) in providing the administrative oversight for the Property Management Department, which is responsible for KCHA’s owned and managed federally subsidized housing programs. The AVP's primary responsibilities include supervision, development and guidance of the Regional Managers, establishing and applying consistent operating procedures, and maintaining high customer service standards across all portfolios. Additionally, the AVP will collaborate heavily with the AVP of Property Management - Maintenance in creating standards and expectations related to effective management of site-based maintenance crews.

King County Housing Authority (KCHA) is the largest provider of affordable housing in the Pacific Northwest and a nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

We transform lives through housing.

Please note this position is open until filled; however, to ensure consideration applications should be received by November 3, at 4:30 p.m.

The AVP of Property Management Administration:

• Ensures customer service standards, operating procedures and performance targets are established and implemented with consistency across all of KCHA’s owned and managed, federally-funded housing communities.
• Supervises KCHA’s Regional Managers, providing mentorship, coaching and guidance so that all people-managers can build strong teams and lead inclusively.
• Cultivates strong management and leadership development practices across the department’s administrative staff and site-based maintenance teams, in collaboration with KCHA's Assistant Vice President of Property Management Maintenance.
• Collaborates strongly with KCHA’s Assistant Vice President of Property Management Maintenance to administer uniform operating standards and strong supervision of site-based maintenance crews by property managers.
• Updates operating procedures and establishes communication standards between KCHA’s Resident Services and Property Management Departments in ways that optimizes housing stability, economic advancement and greater quality of life for residents.
• Supports the development of portfolio budgets and provides ongoing fiscal oversight to portfolio teams.
• Responsible for supporting effective learning, development and succession planning across the Property Management Administrative teams through effective collaboration with HR and other supporting units.
• Collaborates with KCHA’s counsel to create consistent, effective practices around lease enforcement in ways that leverage KCHA’s Resident Services Department to promote housing stability and resident success while upholding Fair Housing laws.
• In concert with the AVP of Property Management Maintenance, and the Vice President of Resident Services, optimizes the use of KCHA’s shared community spaces and portfolio office environments.
• Effectively interfaces with technical support personnel to ensure ongoing administrative optimization of KCHA’s newly implemented Housing Management software system of record.
• Serves as a departmental ombudsman; troubleshoots resident complaints and ensures consistency in responses to legislators, HUD and other officials.
• Supports the Compliance Department in all aspects of file audit and regulatory compliance.
• Collaborates with the Organization’s Office of Equity, Diversity, Inclusion and Belonging to ensure cultural differences and/or disparities in language, communication, and learning styles do not create mental or physical barriers throughout project life cycles.

Required Qualifications:

• Bachelor's Degree AND
• Considerable experience in property management, particularly as it related to affordable, subsidized and/or low-income housing OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills and Abilities:

• Understands technical aspects of the position and continuously builds knowledge, keeping up to date on the substantive and procedural aspects of the position including the ability to:
  • Knowledge of KCHA and related industry and department policies, practices, and procedures; related industry, organization, and departmental legal guides, recommendations, best practices, ordinances, and laws.
• Experience supervising staff including coaching and mentoring to support employees in achieving Authority and individual goals; demonstrated ability to provide strong leadership in a dynamic, highly regulated work environment.
  • Proven success in building productive and engaged work teams with a focus on mentoring and nurturing staff development.
• Exceptional program management skills including the ability to prioritize and handle multiple projects simultaneously.
• Communicates plans and activities with leadership, colleagues and staff in a manner that supports strategies for involvement and accomplishment of mission and outcomes via multiple methods.
  • Analyzes and develops effective policies and procedures;
  • Presents proposals and recommendations clearly, logically and persuasively;
  • Interprets and explains complex data analyses and research findings for technical and non-technical audiences.
• Strong critical-thinking skills; ability to evaluate information, implement timely decisions and make recommendations.
• Cultural sensitivity and competency, which is essential in serving economically disadvantaged, diverse populations, including homeless and special needs households, with a particular focus on households that often fall through the community-based safety net.
• Utilizes excellent time management and problem-solving techniques, and use of professional judgment in complex situations.
• Healthy level of knowledge with budget development, planning, analysis, and tracking.
• Knowledge of and familiarity with Housing Management Information Software (HMIS); familiarity with current system and suite of accessory software tools (i.e. Adobe, DocuSign, OnBase); proficiency with MS Office to include Word, Excel, Outlook, and database software.

Special Requirements:

• Final candidates may be required to complete a driver's and criminal background check in accordance with applicable law.
• Must be able to travel regularly between work sites as required to perform the essential functions of the position and have a reliable means of transportation to meet those travel requirements. A valid driver's license may be required for positions where driving is an essential job function.

Salary & Benefits:

Salary range is $144,695.00 to $202,571.78, with a midpoint of $173,632.95. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available.

For more details regarding KCHA comprehensive benefits, please visit our benefits page.

Work Environment:

After initial onboarding, this role will have the opportunity to work remotely up to 60% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila may still be required on occasion. Some local travel may be required to support KCHA business needs.

Physical Requirements:

Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, and use of repetitive motions; occasional standing, walking and reaching with hands and arms; frequently requires sitting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating machines, including office equipment, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a quiet location (e.g. library, private offices).

Equal Opportunity:

King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.