Senior GTM Analyst

Role Description

Ready to play an essential part in one of Qualia’s most exciting growth stages? In this role, you will join Qualia's Revenue Operations team as part of Platform Intelligence, the group that owns the systems and data that power our go-to-market motion.

You'll administer Salesforce alongside our GTM Systems Lead and partner closely with GTM Engineering. You’ll work alongside the Ops Analysts, the interface to the GTM teams, to ensure each implementation is technically sound and serves the wider org. That work reaches you as scoped projects, where they've designed the workflow and you deliver it in Salesforce, and as incidental requests, the steady stream of smaller fixes a 250+ user org needs. Beyond the queue, you keep the org healthy: clearing bloat and clutter, resolving error alerts, and heading off quiet decay before it becomes the next problem.

You use LLMs and AI-assisted tooling day to day to move faster on the analytical parts of admin work, and you help keep the org clean and well-structured so it's ready for AI-assisted ways of working.

Responsibilities

• Salesforce Administration: Own configuration and build across Sales, Service, and related clouds, including flows, validation rules, page layouts, record types, roles, profiles, permission sets, and sharing rules. Maintain a healthy, scalable org as pricing, packaging, and process complexity grow.
• Build Delivery & Intake: Work the Case and Project queue alongside GTM Systems Lead. Take projects from scoping consult through sandbox build, UAT support, production launch, and post-launch stabilization, owning the technical design and reliability of what you ship.
• Stakeholder Partnership: Serve as the implementation partner for RevOps analysts across Customer Success, Sales, Support, and Marketing. Share knowledge at Office Hours, lead implementation discussions, surface trade-offs and downstream impacts early, and turn workflow designs into Salesforce solutions that hold up in practice.
• Documentation & Institutional Knowledge: Treat documentation as part of the deliverable, not an afterthought. Maintain runbooks, configuration notes, and change records so that system knowledge is institutional rather than living in one person's head.
• Data Quality & System Health: Build with an eye for monitoring, diagnostics, and cleanup that catch issues before stakeholders do. Identify brittle assumptions, hardcoded dependencies, and accumulating risk, and propose the cleanup or redesign work to address them.
• AI in the Workflow: Use LLMs and AI-assisted tools to accelerate investigation, documentation, requirement-gathering, and analysis. Help establish responsible patterns for where AI adds leverage to admin work and where human judgment stays in the loop.

Qualifications

• Salesforce Certified Administrator or Advanced Administrator (Required)
• Experience with the broader RevOps tech stack (Zendesk, Totango/Gainsight, Gong, BigQuery or a similar data warehouse, BI/visualization tools)
• Familiarity with Salesforce integration patterns (lookups, upserts, SOQL, deduplication strategies) and how data flows across connected systems
• Light scripting or SQL for analysis and investigation

Requirements

• Operations Foundation: You started in Customer Success Operations or Sales Operations before moving into Salesforce administration, so you understand GTM processes and the people who depend on them from the inside.
• Salesforce Craft: 3+ years configuring Salesforce (flows, validation rules, roles and profiles, permission sets, record types, reports and dashboards) with demonstrated proficiency. You can architect a solution, not just execute within an existing configuration.
• Stakeholder Management: Strong interpersonal and communication skills with a track record of building credibility across an organization. You're comfortable scoping with business partners at all levels, you set expectations clearly, and you treat feedback and constructive challenge as a way to sharpen the solution.
• AI Fluency: You actively use AI-assisted tools in your own workflow and are genuinely curious about where they help. You can distinguish tooling that accelerates the work from tooling that just adds noise.
• Documentation Discipline: A pro-documentation mindset and real attention to naming conventions, configuration notes, and architectural decisions that favor long-term sustainability over short-term speed.
• Systems Thinking: You think in systems, not tasks. You instinctively map how a change in one place affects teams downstream, and you know when to escalate and what trade-offs are worth making.
• Comfort With Ambiguity: An owner's mentality and the ability to prioritize, context-switch, and drive work forward to meet the needs of a rapidly scaling organization.

Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parental leave
• Flexible time off policy
• Robust online onboarding program
• Biweekly all hands meetings
• Variety of internal virtual events