Bilingual Front Office Coordinator

Job Description

Job Description

Bilingual Receptionist / Front Office Coordinator (English/Spanish)

We’re looking for an exceptional bilingual (English/Spanish) Receptionist & Office Coordinator who is passionate about helping people, thrives in a fast-paced environment, and takes pride in creating outstanding client experiences. Because we proudly serve both English- and Spanish-speaking clients, professional fluency in both languages is required.

Birmingham, Alabama | Full-Time | Monday-Friday

Be the Reason Someone Feels Hope.

• Imagine answering a phone call from someone who is scared, overwhelmed, and doesn’t know where to turn.
• Your kindness.
• Your professionalism.
• Your ability to stay calm.
• Could completely change how that person feels.

At Solano Law Firm, we help immigrants build better futures. Every day, our team has the opportunity to make a real difference in the lives of individuals and families—and it all starts with the very first impression.

We’re looking for a bilingual Front Office Coordinator who loves serving people, thrives in a fast-paced environment, and takes pride in creating exceptional client experiences.

If you’re looking for more than “just another receptionist job,” we’d love to meet you.

Why You’ll Love Working Here

Competitive Pay:(based on experience)

$19/hour: Meets the requirements, solid experience.

$20/hour: Strong experience, excellent customer service, minimal training needed.

$21- $23/hour: Exceptional candidate with leadership potential and a proven track record.

• Medical Benefits
• 15 Paid PTO Days and an additional PTO day each year
• 14 Paid Holidays
• Full-Time, Stable Employment
• Monday-Friday Schedule
• Ongoing Professional Development
• Growth Opportunities
• Supportive Leadership Team
• Meaningful Work That Makes a Difference

This Might Be the Perfect Job If

People naturally describe you as

• Organized
• Reliable
• Friendly
• Calm under pressure
• Detail-oriented
• Someone who always figures things out

You genuinely enjoy helping people and take pride in making every interaction a positive one.

You don’t wait to be asked—you naturally jump in and help wherever needed.

What You’ll Do

• As the first face and voice of our firm, you’ll help create an exceptional experience for every client who walks through our doors or calls our office
• Your responsibilities will include:
• Greeting clients and visitors
• Managing our multi-line phone system
• Scheduling consultations
• Coordinating attorney calendars
• Providing bilingual communication in English and Spanish
• Maintaining accurate client records
• Assisting with administrative projects
• Supporting daily office operations
• Preparing meeting rooms
• Organizing incoming mail and deliveries
• Helping create an organized, welcoming office environment
• Every day will be a little different—which keeps the work exciting

We’re Looking For Someone Who

• Loves helping people.
• Communicates professionally.
• Enjoys staying organized.
• Learns new technology quickly.
• Can confidently manage multiple priorities.
• Treats every client with compassion and respect.
• Works well both independently and as part of a team.

Preferred Qualifications

• Fluent in English and Spanish
• 2+ years of receptionist, administrative, hospitality, banking, healthcare, or customer service experience
• Experience scheduling appointments
• Comfortable using Microsoft Office
• Strong attention to detail
• High School Diploma or GED
• Bonus points if you’ve worked in a law firm—but it’s not required. We can teach legal. We can’t teach attitude.

This Isn’t Just a Receptionist Position.

Many of our team members have grown into leadership, legal support, operations, and administrative management roles.

If you’re dependable, eager to learn, and willing to grow, we’ll invest in your development.

We’re looking for someone who wants to build a career—not simply find their next job.

$19 - $22 hourly

What You’ll Do

As the first point of contact for clients, you’ll play one of the most important roles in our organization.

You’ll help ensure every client receives exceptional service while helping our office operate efficiently every day.

Your responsibilities will include:

• Greeting clients and visitors with warmth and professionalism
• Managing a high-volume multi-line phone system
• Scheduling consultations and maintaining attorney calendars
• Providing bilingual communication in English and Spanish
• Collecting and documenting client information accurately
• Coordinating communication between clients and legal teams
• Maintaining accurate client files and records
• Assisting with administrative projects and daily office operations
• Preparing meeting rooms for consultations and team meetings
• Helping create an exceptional client experience from the very first interaction
• Keeping reception, conference rooms, and common areas organized and client-ready
• Monitoring and maintaining office, kitchen, and hospitality supplies
• Coordinating office deliveries, mail, and vendor visits
• Preparing workspaces and meeting rooms for attorneys and hybrid team members
• Identifying office needs before they become problems and proactively finding solutions
• Helping maintain a clean, organized, and welcoming office environment
• Assisting with operational projects, office improvements, and special events as needed

Help Keep Our Office Running Smoothly

• Because many of our attorneys and team members work in a hybrid environment, you’ll also serve as the person who helps keep our Atlanta office organized, welcoming, and operating at its best
• You’ll take ownership of creating an office environment that reflects the professionalism and excellence clients expect

We’re looking for someone who naturally notices the details, enjoys creating order, and takes pride in keeping an office running smoothly.

Required

• Fluent in both English and Spanish (written and verbal)
• Two or more years of experience in reception, administration, hospitality, banking, healthcare, customer service, or another client-facing role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Word, Outlook, and Excel
• High School Diploma or GED

Preferred

• Experience working in a law firm
• Experience in immigration law
• Experience scheduling appointments
• Experience managing a high-volume phone system
• Don’t meet every qualification? We’d still encourage you to apply if you’re motivated, eager to learn, and passionate about delivering exceptional customer service

About Solano Law Firm

At Solano Law Firm, our mission is simple:

Helping immigrants build better futures.

We believe every client deserves compassion, professionalism, and exceptional service.

We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported.

If you’re ready to join a team that is making a difference every day while investing in your professional growth, we’d love to hear from you.

Apply today and become the heart of our office.