Implementation Project Manager

• Implementation Project Manager
• Boston, Massachusetts (Hybrid-Working)
• $160,000 to $170,000 per year

Role Summary:

We are looking for an experienced Implementation Project Manager to lead the delivery of technology and infrastructure projects for municipal and public-sector customers across the United States.

This is a senior leadership role with responsibility for projects from contract award through implementation, go-live and handover into ongoing operations where you will lead Project Managers and field-based technical teams, creating the structure, accountability and processes needed to ensure projects are delivered consistently, on time and within budget.

The role would suit someone from a roadside technology, security/surveillance, IoT, Telecommunications, smart infrastructure or other technology-led field deployment environment.

Role and Responsibilities:

• Lead and develop a team of Project Managers and field technicians, setting clear priorities, expectations and accountability for successful project delivery.
• Take overall ownership of a portfolio of customer implementations from contract award through deployment, go-live and operational handover, ensuring projects remain on schedule and within budget.
• Establish clear project governance, reporting and delivery processes, providing visibility of progress, resources, budgets, risks and customer commitments.
• Provide senior oversight of customer relationships, supporting Project Managers and taking ownership of escalations involving municipalities, public-sector stakeholders and other project partners.
• Maintain accountability across suppliers, installation partners and contractors, ensuring equipment, resources, approvals and field activities are coordinated effectively.
• Work across project, technical, product and operational teams to resolve delivery issues and ensure projects transition successfully into ongoing support and operations.
• Build and continuously improve consistent, scalable delivery processes so successful project outcomes are repeatable across the wider portfolio.

Skills and Experience:

• Strong experience as an Implementation Manager, Program Manager, Senior Project Manager, Delivery Manager or similar, leading complex technology or infrastructure implementations.
• Proven people leadership experience, including managing Project Managers and ideally engineers, technicians or other field-based teams.
• Demonstrable experience taking accountability for multiple concurrent projects, with responsibility for schedules, budgets, resources, risks and overall delivery performance.
• Strong process and operational mindset, with experience introducing project governance, standardising delivery processes and improving accountability across teams.
• Experience managing customers, suppliers, contractors and other external stakeholders, with the confidence to take ownership of senior-level escalations.
• Experience delivering integrated hardware, software and field technology solutions, ideally within roadside technology, security/surveillance, telecommunications, smart infrastructure or a comparable environment.
• Experience working with municipalities, government agencies or other public-sector customers would be highly advantageous.
• Strong commercial awareness with experience managing project budgets, supplier expenditure and delivery risk.

Applications:

To hear more about our client and this opportunity working as an Implementation Project Manager based in the Boston area: please call and speak with James Sample here at ISR Transport or please send me your latest Resume or online profile for consideration.

Please contact James here at ISR in our Transport Technology team to learn more about how you can become a part of our client's ongoing success in building the infrastructure the towns and cities we require for the future success of our communities and the people they serve. This is fantastic opportunity to work for a genuine industry leader who are shaping how we use day-to-day services in the modern world.