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Front Desk Receptionist

STI

Indianapolis, IN
1.PHONES - Utilizing excellent customer service, answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.

2.PHONE LOG - Calls received will be entered into a log.

3.VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.

4.GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.

5.CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.

6.PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.

7.SCANNING - back up for assisting with scanning old paper files into an online electronic software system.

8.ADMINISTRATION - various administrative assistance duties as needed.

Training provided for all systems. Knowledge of MS Office recommended.
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Vacancy posted 6 hours ago
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