Business Office Manager

About Us:

Canyon Creek Post-Acute is a 5-star Customer Satisfaction Management (CSM) rating, 70-bed skilled nursing facility located in Castro Valley, California, specializing in short-term rehabilitation and long-term care. Our mission is to provide exceptional services that enable our residents and their families to thrive. With a dedicated in-house team of therapists and nurses, we create customized care plans tailored to the individual needs of each resident.

Our Team:

Our dedicated and professional staff possesses the strengths and talents necessary to deliver the highest quality of care consistently. Whether our residents are recovering after a hospital stay or require ongoing medical support, Canyon Creek Post-Acute is devoted to helping them achieve their personal health and wellness goals.

Position Overview:

As a Business Office Manager, your primary responsibility will be to manage billing for various payer types, including Medicare, Medi-Cal, Managed Care insurance, and private payers.

• Manage billing, follow-up, and appeals for various claims to ensure timely payment.
• Demonstrate a results-focused and detail-oriented approach.
• Cultivate positive relationships with residents, families, and co-workers.
• Meet all billing deadlines and adhere to a calendar for other critical deadlines.
• Ensure collection of payments for all services rendered to patients.
• Proactively manage and prevent pending bills and aging collections.
• Execute, review, and process payments efficiently.
• Retrieve authorizations and process refunds as needed.
• Handle write-offs, collections, and postings of funds received for services.
• Process billing for Long-Term Care (LTC) and Medi-Cal.
• Manage Medicare/Medicaid billing.
• Educate patients and families regarding insurance processes.
• Proficiency in Point Click Care (PCC), Excel, and QuickBooks is required

Qualifications:

• A college degree, with an emphasis in accounting or a business-related field, is preferred.
• Ideally, candidates will have prior Business Office Manager (BOM) experience in a Skilled Nursing Facility (SNF), with a strong focus on collections and managing outstanding receivables.
• Must possess previous experience with Medicaid and Medicare billing and collections.
• The successful candidate will be qualified, compassionate, and committed to excellence.
• Experience with the Point Click Care (PCC) billing system is preferred.
• Excellent written and verbal communication skills are essential, along with strong problem-solving abilities.

What We Offer (Full-Time):

• Medical, Dental, and Vision coverage.
• Additional options like Accident Insurance and Hospitalization plans.
• Life and AD&D insurance included for full-time employees.
• 401(k) retirement savings.
• Paid time off: Vacation, Holidays, and Sick Leave.
• Supportive and collaborative work environment.
• Paid orientation and training programs.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Schedule: Schedule: Full-time, Monday through Friday.