Strategic Account Manager - Stellarus, Principal

Job Description

Your Role

The Sales and Accounts Management team is responsible for ensuring Stellarus' customers achieve meaningful, sustained value from the platform and experience a high level of trust, partnership, and satisfaction. The Strategic Account Manager - Stellarus, Principal is a senior individual-contributor role responsible for managing and growing a portfolio of strategic customer accounts that are important to Stellarus' growth and customer outcomes, but do not carry the same enterprise-level risk or visibility as flagship accounts.


In this role, you will serve as the primary account owner for assigned strategic customers, developing account strategies, driving value realization and solution adoption, and partnering across Product, Technology, and Operations teams to deliver measurable business outcomes. You will engage regularly with senior leaders within customer organizations and operate with a high degree of independence, while escalating the most complex, high-risk, or enterprise-impacting issues to senior account leadership.


Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:


Strategic Account Ownership

• Own the day-to-day and long-term success of a portfolio of strategic customer accounts
• Develop and execute account plans aligned to customer goals and Stellarus' broader strategic priorities
• Maintain accountability for revenue renewal, recapture, and growth; customer satisfaction; retention; and delivery of agreed outcomes

Customer Relationship & Senior Leader Engagement

• Build and nurture trusted relationships with senior and executive-level stakeholders within customer organizations
• Lead regular business reviews and planning discussions, communicating progress, insights, and next-step priorities
• Escalate complex or high-risk situations to senior account leadership when appropriate

Customer Value Realization & Solution Adoption

• Ensure customers achieve measurable value from Stellarus solutions
• Develop a strong understanding of customer workflows, challenges, and operational priorities
• Partner with Customer Experience, Product, Technology, Clinical, and Operations teams to guide solution adoption and continuous improvement
• Proactively identify opportunities to optimize customer outcomes or expand solution usage

Commercial Partnership & Retention Support

• Support commercial activities for assigned accounts, including renewals and expansions, in partnership with Sales, Legal, and Finance
• Provide account insights, value realization evidence, and relationship context to support renewal discussions
• Surface growth opportunities aligned to customer needs while maintaining focus on trust and long-term partnership health

Cross - Functional Coordination & Customer Advocacy

• Serve as the voice of the customer for assigned accounts, translating needs and insights into actionable guidance for internal teams
• Support prioritization discussions for features, enhancements, and delivery sequencing related to assigned accounts
• Monitor account health, risks, and dependencies; coordinate resolution across teams

Governance, Planning & Change Support

• Participate in governance forums, integration planning, and roadmap discussions for assigned accounts
• Support change management efforts related to new deployments, enhancements, or workflow changes
• Communicate value and impact clearly to technical, operational, and executive audiences

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires 10 years of experience in customer success, strategic account management, healthcare consulting, or related roles within:
  • A health plan or payer organization
  • A healthcare or enterprise technology company
  • Another large, complex, regulated enterprise
• Requires proven experience building trusted relationships with senior leaders and decision makers
• Requires strong understanding of health plan or enterprise business operations
• Requires experience working cross functionally with Product and Technology teams
• Requires strong analytical, communication, and problem-solving skills

About the Team

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.


Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.


Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.


To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:


At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:


We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.


Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.