Assistant Clinical Manager - Emergency Department

Department: 36102 Advocate Good Samaritan Hospital - Emergency Department Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Looking for a dynamic, emotionally intelligent individual wanting to join our ED Team. Previous frontline leadership & Level 1 Trauma Center experience. ACLS/PALS/TNCC/ECRN CEN/CPEN/TCRN a plus Flexible weekday schedule: 5x 8-hour shifts or 4x 10-hour shifts (prefer 0600 start time) Primary responsibilities=staffing, scheduling, coaching, mentoring, safety, staff engagement, & all quality initiatives. Pay Range $44.15 - $66.25 Assistant Clinical Manager (ACM) - Emergency Room Downers Grove, IL Where You Will Work: 29 bed Emergency Department with additional 11 beds available 313 bed Level 1 Trauma Center and Primary Stroke Center We’re Looking For: Nurse, Registered (RN) BSN • 1 year leadership experience • 3 years relevant clinical experience Major Responsibilities: Clinical Excellence 1)Collaborates with the Emergency Services Leadership Team as to ensure departmental practices and outcomes are compliant with IDPH, DNV, EMSC, and other licensing/accrediting bodies and agencies. 2)Participate in the continuous development and implementation of unit based quality improvement initiatives in collaboration with the Emergency Department Nurse Manager and Clinical Nurse Specialist. Encourage and facilitate staff participation in Unit Based Shared Governance, as to foster optimal nursing clinical quality and performance improvement. 3)Collaborate with the ED Nurse Manager, Medical Director and ED Clinical Nurse Specialist to evaluate quality and appropriateness of care delivered. Contribute to the development and implementation of action plans, collect and analyze data, and makes adjustments to achieve desired outcomes. 4)Collaborate with the ED Nurse Manager and ED Clinical Nurse Specialist to ensure all associates are compliant with established care delivery and practices. Promote evidenced-based practice by utilizing clinical guidelines and procedures currently in the literature. 5)In partnership with ED Nurse Manager and Clinical Nurse Specialist, foster and facilitate a climate conducive to educational experiences for associates and encourage staff to seek additional knowledge and skill by pursing formal education, certification, and professional development. 6)Participate in the development and implementation of annual competency education with the Emergency Services Leadership Team. Provide formal and informal education to staff in conjunction with accrediting requirements based on needs of clinical staff, as to enhance nursing knowledge and the advancement of nursing practice. 7)Autonomously monitor individual performance of staff regarding quality initiatives, Behaviors of Excellence as to contribute to annual performance evaluations. 8)Participate in interviewing, hiring, and competency assessment of staff in conjunction with the ED Nurse Manager and ED Clinical Nurse Specialist. Patient Satisfaction 1)Serve as a role model in providing optimal patient experiences, demonstrates supportive communication styles and techniques based on individual patient and family needs, and utilizes positive behaviors /interventions in addressing patient and family concerns. 2)Perform rounding on patients utilizing key words and questions as to assess patients' perception of the hospital experience, to provide leadership to clinical staff regarding patient engagement and loyalty, and monitor individual associate performance and effectiveness specific to patient engagement. 3)Responsible for first line Service Recovery of patient, family and physician complaints, continued follow through in conjunction with ED Nurse Manager. Communicate unresolved issues to ED Nurse Manager, and other unit managers and leadership team members as appropriate. 4)Review patient satisfaction scores and patient experience feedback as to assist the ED Nurse Manager and CNS identify trends and develop action plans focused on building loyal patient relationships, and maintaining top decile ED Patient Satisfaction goals. 5)Collaborate with Manager and Charge Nurses on processes to improve patient satisfaction. 6)Actively rounds the physical ED environment as to evaluate and support it's readiness for providing positive patient experiences, engages and delegates to staff accordingly to meet readiness. Associate Engagement 2)Provide direct supervision of associates and accept accountability for services provided on the unit. Provide feedback and coaching to associates as to ensure optimal clinical and enterprise outcomes. 3)Consistently round on associates as to role model the Behaviors of Excellence, monitor morale, follow up on organizational initiatives, and improve associate retention. Follow established processes for addressing and resolving employee complaints and concerns. 4)Involve staff in short and long term unit planning. Facilitate participation of staff in decision making and support staff involvement in shared governance at both the unit and organizational level. 5)Conduct timely performance reviews of all staff. Incorporate peer review in annual performance evaluations for all associates. 6)Participate and develop associate orientation to the unit, in collaboration with the ED Clinical Nurse Specialist. Conduct routine check ins with new hires to ensure engagement and retention. Provide timely and supportive feedback during the orientation period and beyond. 7)Consistently recognize the accomplishments of unit associates and participate in the development and implementation of a formal recognition program. 8)Assists associates with the staff scheduling processes, in collaboration with the ED Nurse Manager and Administrative Assistant. 1)Model service and leadership performance consistent with nursing and organizational strategic goals. Clinical Operations 1)Demonstrate effective communication, feedback, and conflict resolution skills as part of daily work. Promote collaboration amongst hospital and departmental team members. 2)Actively collaborate with other departments and members of the healthcare team as to ensure the needs of the Emergency Department and patients are adequately met. Focus on team-building and fostering long term relationships throughout the hospital and the unit. 3)Ensure care delivery is safe and of high quality following policy and procedure. Serve as a role model to clinical staff regarding evidenced-based initiatives. 4)Develops and maintains departmental staff schedule that maintains optimal patient outcomes and departmental operation, in collaboration with the ED Nurse Manager and Administrative Assistant. 5)Provide direct patient care to ED patients via a leadership role, in conjunction with the unit Charge Nurse. May assume primary responsibility for assessment, planning, implementation, and evaluation of nursing care for Emergency Department patients as necessary. 6)Provide referrals and discharge planning for Emergency Department patients utilizing an interdisciplinary approach. 7)Utilizes the nursing process as a problem-solving model. Recognizes acute clinical changes and intervenes appropriately. Role models the ability to care for all ED patient populations and serve as a resource to clinical staff. 8)Develop and maintain therapeutic and holistic relationships as to assist patient's and their family through the healthcare continuum. 9)Complete all mandatory education and maintains certifications. Physician and Provider Engagement 2)Collaborate with physicians to develop and implement strategies to address and resolve physician complaints and concerns. 3)Identify opportunities for physician recognition and follow through to provide positive feedback. 1)Develop and maintain positive ED physician and APC relations, implement strategies for provider and ED staff partnership and collaboration. Financial Performance & Growth 1)Monitor unit productivity levels to ensure proper resource utilization and identify opportunities for improvement. Involve staff in the development of new processes as appropriate and promote cost containment activities. 2)In collaboration with Coord ED Services/Lead Tech ensure adequate and appropriate supplies and equipment are available and stocked on the unit. Coordinate routine equipment checks and monitor compliance. 3)Maintain focus on internal and external customer service to develop and maintain loyal relationships. Knowledge, Skills & Abilities Required: • Expertise in clinical area • Ability to communicate effectively and work cohesively with a diverse work group. • Utilize critical thinking and timely decision making. • Basic computer knowledge • Organized • Ability to teach and develop staff. • Ability to prioritize work • Independent • Self-motivated • Projects a positive attitude • Creative, energetic and inspirational attitude toward education • Ability to assess skills and abilities of others • Ability to develop others. • Current RN license in the State of Illinois. • Current CPR, ACLS, ENPC or PALS, and TNS. • Demonstrated leadership experience and behaviors. Physicial Requirements and Working Conditions: Must posses the following abilities and instances: • Schedule flexibility to be available in the department during all shifts, be present for leadership meetings and development. • Work within a rapid changing environment • Work collaboratively with internal/external customers. • Demonstrate a commitment to patient-focused care. • Prioritize independently and respond to multiple simultaneous requests. • Work under stressful conditions and in difficult situations. • Perform lifting/transfer activities related to patients as described below. • Take over 24 hour coverage of unit in absence of Manager. • Transport objects from one location to another. • Recognize needs and behaviors of specific age groups of patients treated. • Acknowledge potential to be exposed to hazardous materials and life-threatening diseases. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Addendum: • NIH Stroke Scale annual education • Total of 8 hours of stroke education/year (inclusive of the NIH education) Additional Job Accountability: Practicing using the stroke core measures as the guide to appropriate stroke care. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care