Scheduler

Scheduler II

Maintains scheduling for specialized procedures for an assigned department. Coordinates services with physicians' offices, and other related departments, verifying room and equipment availability if necessary. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

JOB ACCOUNTABILITIES:

• CLERICAL: Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis. Prepares and completes accurate, job related documentation, including collecting, updating, and maintaining patient services schedules.
• SAFETY: Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.
• COMPLIANCE: Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state and federal regulatory agencies to deliver the highest level of service. Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

Knowledge of medical terminology including a variety of diagnostic tests, surgeries, consultations and procedures. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient's protected health information (PHI). Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements