Service Appointment Coordinator
$18 - $20 per hourBob Smith BMW-MINI
NOW HIRING • Calabasas, CA • Full-time Service Appointment Coordinator Bob Smith BMW • Client Care Center Bob Smith BMW is family-owned and led by two of the best women in the automotive business. We're growing our Client Care Center and looking for a sharp, personable communicator who thrives on keeping things moving - someone who genuinely enjoys talking to people and takes pride in delivering a great experience before a customer even steps through our doors. This role is a great fit for recent graduates, parents returning to the workforce, or anyone looking to launch a career in the automotive industry. Our culture is real - you'll actually look forward to coming in. Compensation Base pay $18-$20 / hr Bonus potential Up to $950 / mo Schedule Includes weekends What you'll do
Pre-employment drug screening required. Bob Smith BMW is an equal opportunity employer committed to building a team as exceptional as the vehicles we represent.
- Handle inbound service reservation calls and confirm upcoming appointments with a friendly, professional touch
- Make outbound follow-up calls for due and overdue service clients, special order parts, and "we owe" scheduling
- Respond promptly to internet leads and email inquiries - same-day responses are a must
- Manage and maintain CRM communication cycles to keep customer relationships warm and well-timed
- Stay current on service offerings and pricing so you can guide customers to the right solutions with confidence
- Direct customers to product information resources, including online tools
- A confident communicator - your warmth comes through even over the phone
- Organized and self-driven - you juggle priorities without dropping the ball
- Coachable and growth-minded - you welcome feedback and take it somewhere
- Comfortable handling objections calmly and turning hesitations into appointments
- Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning new tools
- Self-motivated and goal-oriented, with strong time management skills
- Appointment show rate of 88% or greater
- Appointment volume within 10% of team average
- Call quality (CALLRATER) score of 85+ within 30 days, rising to 90+ by day 90
Pre-employment drug screening required. Bob Smith BMW is an equal opportunity employer committed to building a team as exceptional as the vehicles we represent.
Vacancy posted 3 days ago
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