Service Appointment Coordinator
$18 - $20 per hourBob Smith BMW
Service Appointment Coordinator
Bob Smith BMW is family-owned and led by two of the best women in the automotive business. We're growing our Client Care Center and looking for a sharp, personable communicator who thrives on keeping things moving someone who genuinely enjoys talking to people and takes pride in delivering a great experience before a customer even steps through our doors.
This role is a great fit for recent graduates, parents returning to the workforce, or anyone looking to launch a career in the automotive industry. Our culture is real you'll actually look forward to coming in.
Compensation
Base pay
$18$20 / hr
Bonus potential
Up to $950 / mo
Schedule
Includes weekends
What you'll do
- Handle inbound service reservation calls and confirm upcoming appointments with a friendly, professional touch
- Make outbound follow-up calls for due and overdue service clients, special order parts, and "we owe" scheduling
- Respond promptly to internet leads and email inquiries same-day responses are a must
- Manage and maintain CRM communication cycles to keep customer relationships warm and well-timed
- Stay current on service offerings and pricing so you can guide customers to the right solutions with confidence
- Direct customers to product information resources, including online tools
Who you are
- A confident communicator your warmth comes through even over the phone
- Organized and self-driven you juggle priorities without dropping the ball
- Coachable and growth-minded you welcome feedback and take it somewhere
- Comfortable handling objections calmly and turning hesitations into appointments
- Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning new tools
- Self-motivated and goal-oriented, with strong time management skills
What we offer
Medical, dental, life, disability & cancer coverage
401(k) retirement plan
Paid vacation time
Ongoing training & development
Real opportunities for advancement
Performance expectations
We set clear, achievable benchmarks so you always know how you're doing and how to get to the next level:
- Appointment show rate of 88% or greater
- Appointment volume within 10% of team average
- Call quality (CALLRATER) score of 85+ within 30 days, rising to 90+ by day 90
Pre-employment drug screening required. Bob Smith BMW is an equal opportunity employer committed to building a team as exceptional as the vehicles we represent.
Vacancy posted 9 days ago
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